Technical Infrastructure Program Manager - Global Engineering Programs, Field Engineering

Amazon • Columbus, OH

1d • $127,100 - $171,900 • Hybrid

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring customers have continuous access to innovation. The Data Center Field Engineering Team specifically owns the lifecycle of AWS data centers, focusing on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet. As a Field Engineering Technical Program Manager, you will lead multi-discipline and highly technical teams in a complex engineering environment. You will be responsible for generating and maintaining enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of global program efforts to critical stakeholders and leadership. You will partner with other engineering teams, operations staff, and project execution/delivery teams, making strategic decisions regarding specific projects and overall program direction. You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks, and instrumental in resolving them, often across multiple departmental boundaries. Strong organization, communication, and team-building skills are essential for fostering robust working relationships with both internal and external stakeholders.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field
• 3+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience
• 5+ years of technical product or program management experience
• Exceptionally strong communicator, both written and verbally.
• Experience of working in a complex engineering environment and worked on increasingly complex projects in multiple disciplines.
• Experience includes data center MEP infrastructure technologies including HVAC, power distribution systems, and controls.
• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
• Possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.

Nice To Haves

• Experience developing and executing/delivering product and technical roadmaps influencing internal and external stakeholders
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

Responsibilities

• Understand both technical and business components of availability solutions to drive alignment and implementation plans between engineering, operations, procurement, legal, finance, and other partner stakeholder teams.
• Develop complete standards and processes for tracking, reporting, and closure of risks.
• Prepare narratives for executive leadership with recommendations which articulate decision points relative to cost, timing, and strategic trade-offs.
• Capture, share and leverage technical program management best practices with other product and program managers in Data Center Engineering.
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.
• Lead teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale.
• Prioritize activities to support data center capacity availability and safety focusing on the actions that are most impactful.
• Work on projects locally and globally.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• flexible work hours and arrangements
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level