Technical Infrastructure Program Manager - Deployment Optimization, Tech Deploy North America

Amazon•Nashville, TN

1d•Onsite

About The Position

The Technical Infrastructure Program Manager serves as the New Product Introduction (NPI) Tech Lead, driving the physical deployment scalability of robotics solutions across Amazon's fulfillment network from Alpha through Beta Exit. This role combines deep technical deployment expertise with strategic program management to ensure products are optimized for large-scale physical deployability before entering general availability. As part of Fulfillment Technology & Robotics Deployment organization, you will own the critical transition from deployment process development to scalable deployment, establishing the foundation for successful rollouts. The position requires expertise in deployment strategy development, process optimization, and cross-functional collaboration to transform emerging technologies into deployment-ready solutions. You will serve as the primary deployment systems engineering expert for assigned products, working closely with Product Engineering teams and Field Execution teams implement Design for Deployment improvements and establish comprehensive deployment frameworks.

Requirements

3+ years of technical infrastructure management experience
Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
Experience with varying scenarios of infrastructure builds

Nice To Haves

Master's degree in Business or a STEM related field, such as Computer Science, Computer Engineering, Information Technology or related fields
Knowledge of SolidWorks or similar CAD experience and understanding of best practices for part design, and advanced assemblies
Experience using lean process improvement, six sigma methodologies, or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, or logistics
Experience in robotics design, automation systems development, control systems design, or related product development
Experience in successful technology product work from ideation through launch
Experience in operations management of fulfillment or distribution centers
Background in Design for Manufacturing, Design for Assembly, or Design for Deployment principles
Demonstrated ability to establish and maintain technical standards and best practices across multiple product lines
Experience with design review processes and change control management in engineering environments

Responsibilities

Drive deployment excellence through comprehensive design analysis and optimization.
Examine technical drawings to identify deployment challenges.
Conduct deployment tradeoff analysis.
Manage the identification, prioritization, and implementation of design and process changes that enhance robotic deployment efficiency.
Develop deployment strategies aligned with organizational tenets.
Create and track priority zero metrics that establish measurable benchmarks for installation excellence.
Lead specialized work streams including process optimization and risk management to achieve deployment acceleration.
Conduct deployability assessments with time studies for cycle time optimization and crew size determination.
Own the generation and implementation tracking of Design for Deployment requirements.
Collaborate with hardware development teams to quantify design change impacts through field validation.
Represent Tech Deploy in change management forums, providing expert guidance and quantitative impact analysis.
Partner with teams for work instruction development.
Serve as the primary contact for deployment scalability questions.
Highlight and report on deployment risks to leadership.
Define and create deployment deliverables.
Maintain comprehensive documentation throughout Alpha and Beta phases.
Validate process stability for scaling.
Integrate technology-specific processes into standardized frameworks and playbooks.
Provide input for specialty tooling requirements and infrastructure modifications needed for successful product deployments.

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
sign-on payments
restricted stock units (RSUs)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave