Technical Implementation Specialist

MCCi

7h • Remote

About The Position

We are seeking a Technical Implementation Specialist to guide government organizations through the implementation and ongoing use of JustMeetings. In this customer-facing role, you will lead implementations from discovery through go-live, configure solutions around each customer's legislative and meeting processes, train users, and provide responsive technical support. You will serve as a trusted partner throughout the customer lifecycle, helping clerks, administrators, IT teams, council members, and other stakeholders manage agendas, meetings, voting, minutes, livestreaming, public transparency, and records access. Success in this role requires strong technical aptitude, communication, project management, and problem-solving skills, along with the ability to collaborate across Support, Product, Development, QA, and Customer Success. Occasional after-hours support may be required for live meetings, publishing deadlines, voting sessions or other critical governance events. Travel is estimated at less than 30% and may include onsite training, implementation support, team meetings, client engagements, conferences or training events.

Requirements

• Associate degree in Information Technology, Business Administration, Public Administration, Communications, or a related field, or equivalent work experience.
• At least two years of software support, technical support, implementation, or customer-facing technology experience.
• Experience supporting and configuring SaaS applications and assisting end users.
• Experience conducting customer training and software onboarding.
• Strong customer service, written and verbal communication, documentation, and organizational skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Ability to manage multiple implementations and support priorities simultaneously.
• Ability to explain technical concepts clearly to technical and non-technical audiences.
• Working knowledge of Microsoft Windows, Microsoft 365, modern web technologies, browser troubleshooting, authentication, SSO, and identity management concepts.
• Ability to configure user roles, permissions, templates, workflows, and application settings.

Nice To Haves

• Bachelor's degree in Information Technology, Business, Public Administration, or a related discipline.
• Experience implementing SaaS platforms or leading technology deployment projects.
• Experience supporting municipal or tribal governments, legislative bodies, or other public sector organizations.
• Experience with agenda management, meeting management, legislative processes, voting systems, records management, or public transparency.
• Familiarity with project management principles and implementation methodologies.
• Experience with Microsoft 365, SharePoint, Entra ID, identity integrations, CRM, ticketing, or customer success platforms.
• Knowledge of video streaming, recording, publishing, archiving, and playback technologies.

Responsibilities

• Lead new-customer implementations from discovery through go-live, defining scope, milestones, responsibilities, dependencies, risks, and success criteria.
• Conduct discovery sessions with clerks, administrators, IT staff, and other stakeholders to understand legislative processes, approval paths, publishing requirements, security needs, and desired outcomes.
• Translate customer requirements into practical system designs and configure meeting types, agenda workflows, item routing, voting processes, templates, user roles, permissions, notifications, public portals, and related settings.
• Advise customers on best practices for agenda preparation, meeting administration, voting, minutes, records access, and public transparency.
• Coordinate data migration, configuration reviews, system validation, user acceptance testing, issue remediation, launch readiness, and go-live support.
• Deliver role-based onboarding and training through demonstrations, guided practice, and customer-specific scenarios; conduct post-implementation reviews to reinforce adoption.
• Create and maintain implementation records, configuration documentation, training materials, process guides, and knowledge base content.
• Diagnose and resolve issues involving agenda creation, packet publishing, meeting preparation, voting, minutes, public portals, accounts, permissions, authentication, browser compatibility, and application configuration.
• Support livestreaming and video workflows, including recording, publishing, indexing, archiving, and playback.
• Document troubleshooting steps, customer communications, decisions, and resolutions; escalate software defects, integration failures, and infrastructure concerns with clear reproduction details and business impact.
• Partner with Product, Development, QA, Customer Success, and Support to resolve complex issues, share customer feedback, and improve implementation and support standards.

Benefits

• We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
• WE ARE APPROACHABLE.
• WE TRUST YOU.
• WE EMBRACE TECHNOLOGY.
• WE DRESS COMFORTABLY.
• WE ARE KIND.
• WE ENJOY OUR TEAM.
• WE VIRTUALIZE EVERYTHING.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree