Technical Implementation Specialist Mid/Senior (B2B SaaS, US market)

Tidio

11h•Remote

About The Position

Tidio is seeking a hands-on Technical Implementation Specialist (Mid/Senior) to join their agile team. This role involves designing and implementing tailored solutions, integrating Tidio with other tools, and guiding clients through adoption and post-implementation care. The specialist will work cross-functionally with Product, Engineering, and Sales teams to ensure smooth adoption, solve challenges, and impact client success. This position is ideal for someone who thrives in a fast-paced environment, enjoys technical problem-solving, and takes ownership of projects that directly contribute to client success and Tidio's growth.

Requirements

Background in Implementation, Technical Onboarding, or Services, ideally in a SaaS environment.
Understanding of APIs and JSON structures, with the ability to analyze and test requests.
Fluent in English (C1 level) with the ability to clearly explain technical details to non-technical users.
Experience working directly with clients via written communication and video calls.
Solid knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.
Ability to evaluate technical requirements and design solutions that meet real client needs.
Experience working closely with Product and Engineering teams to resolve integration or feature gaps.
Proactive problem-solving skills, creative thinking, and consistent delivery of results.

Nice To Haves

Basic coding experience, e.g., JavaScript or Python.

Responsibilities

Set up and configure client accounts, ensuring a smooth start to their Tidio experience.
Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.
Implement and customize solutions based on each client’s specific business needs.
Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.
Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.
Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.
Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.
Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.
Identify and drive process improvements, helping to streamline and scale the implementation workflow.

Benefits

A chance to work with one of the top AI products in the customer experience industry.
Hands-on growth and technical mastery: deepen your technical and soft skills by implementing solutions that are often critical for clients’ business success.
Ownership and cross-functional impact: lead end-to-end complex projects, collaborate with cross-functional teams, and make a direct impact on both client success and Tidio’s growth.
Work with a team that continually shares knowledge and is not afraid of testing new solutions.
Remote work model with flexible hours.
Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces in your city.
26 days off guaranteed in a year.
Great development opportunities – company-supported courses and conferences.
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Sport & wellness benefit (or its equivalent).
Private medical care.
Mental well-being program – individual therapy sessions and resources for employees.
Free access to one of the most popular e-book/audiobook services.
Regular social events.
Budget for 1:1 English language classes.