Technical Implementation Manager II (Bilingual Spanish/English Required)

Flywire • Boston, MA

12d • $79,905 - $114,150

About The Position

Flywire is seeking a self-motivated Technical Implementation Manager II to carry out integration and implementation activities that bring value to clients and partners. The role supports North America Sales and Relationship Management teams and helps ensure onboarding excellence. It calls for strong client management, project management, and technical consultation skills in a fast-growing, dynamic team.

As a subject matter expert in Flywire integrations, this person guides clients through discovery, portal configuration, integration, testing, and go-live stages for Flywire products. The role includes advising clients on implementing platform products such as APIs, payment checkouts, and recurring payments solutions; leading multiple client implementation projects; and providing post-implementation and hyper-care support. The manager also helps improve implementation processes and documentation, shares client feedback with Product teams, and troubleshoots integration issues.

Requirements

• Fluent in English and Spanish.
• At least 4 years of experience in Technical Support, Consulting, Implementation, Professional Services, or an equivalent area.
• Knowledge of system integrations and understanding of different project methodologies.
• Exceptional written and oral client-facing and internal communication skills.
• Experience implementing and configuring software; payment software is preferred.
• Familiarity with APIs or JavaScript libraries.

Nice To Haves

• French-speaking ability.
• Knowledge of Higher Education or ERP systems, such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, or Salesforce.
• Experience with Fintech, Technology, or Consulting companies.
• Higher Education experience in areas such as Business Office, Cashiering, Financial Aid, or reconciliation processes.
• Knowledge of programming languages such as JavaScript, Liquid, Java, SQL, or Python.

Responsibilities

• Guide clients through discovery, portal configuration, integration, testing, and go-live stages for Flywire products.
• Consult with clients on implementing Flywire platform products, including APIs, payment checkouts, and recurring payments solutions.
• Lead multiple client implementation projects to ensure successful execution.
• Run workshops and client syncs throughout the implementation stages.
• Provide post-implementation and hyper-care support.
• Match products and integrations to client needs to ensure a smooth customer experience.
• Develop and maintain product documentation with Product teams and provide internal knowledge transfer.
• Drive continuous improvement in implementation methodology, tools, and processes across the team.
• Relay client feedback and pain points to Product teams to contribute to the product vision.
• Troubleshoot and resolve integration issues by providing technical support to clients.
• Contribute to an improving culture and customer experience.

Benefits

• Competitive compensation.
• Employee Stock Purchase Plan (ESPP).
• Competitive time off.
• Wellbeing programs, including mental health, wellness, and Yoga/Pilates/HIIT classes.
• Talent and development programs, including Managers Taking Flight and OneFlywire Career Mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed