Technical Implementation Consultant

OneTrust•Atlanta, GA

3h•$69,375 - $104,063•Hybrid

About The Position

OneTrust is seeking a Technical Implementation Consultant due to rapid growth and increased demand for its platform. This role is crucial to the OneTrust architecture, serving as the key contact for customers after the sales process. Consultants are responsible for driving and building customer relationships, implementing the solution, and managing customer expectations across technical modules. The Technical Implementation Consultant acts as the bridge between OneTrust and the customer, enhancing their user experience with the platform and identifying product enhancements to relay to the Product teams. This role is vital for business growth by ensuring customers realize value from the OneTrust platform.

Requirements

BA/BS OR MS in Computer Science, Electrical OR Computer Engineering, Web Design/Development, Engineering Management or Information Technology/Systems, with 2-5 years of relevant experience in software development, professional services, solution engineering, technical consulting or an advanced degree in a relevant field.
Experience working with HTTP, SSO, SSL certificates, networking, and API integrations.
Experience working with HTML, CSS, JavaScript, and Python.
Familiarity with Jira/Atlassian Suite.
Exposure to other systems such as Salesforce Marketing Cloud, Adobe, Eloqua, and Marketo, ServiceNow.
Effective customer-facing relationship-building skills. Proven success in and genuine enthusiasm for working directly with customer(s).
Proven ability to engage across corporate functions (Sales, Professional Services, Support, Customer Success and Product Management).
Previous end-to-end implementation experience, ideally on a SAAS platform/product.
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Strategic and critical thinking, problem-solving, and decision-making capabilities.
Ability to build relationships across stakeholders in marketing, sales, and engineering.
Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
Strong entrepreneurial skills to excel in a complex and rapidly evolving SAAS environment.
Working knowledge of implementation practices including configuration, testing, and deployment processes.

Nice To Haves

A coachable and organized individual with strong communication and critical thinking skills who can understand the needs of the clients and navigate them to success.
Able to work effectively both independently and as part of a collaborative team environment.
Willing to travel 10 – 20%.

Responsibilities

Configure and implement solutions across key areas, including integrations with third-party systems (APIs, connectors), Insights Dashboard (Power BI reporting and visualization), General platform configuration (SSO, user provisioning, system setup), and Data Discovery (data scanning, classification, and inventory mapping).
Own end-to-end technical implementation and support customer adoption from kick-off through go-live.
Monitor and analyze customer adoption of solution features and functionality to provide leadership with an understanding of their business needs related to OneTrust products and improve value realized.
Provide assurance and oversight to customers implementing OneTrust’s platform regarding SaaS implementations, including underlying hardware and software architectures.
Triage, prioritize, and drive resolution for escalated technical issues.
Proactively identify, assess, and communicate project risks, including delivery timelines, scope changes, customer engagement, and technical constraints.
Use experience across a broad range of core technologies including HTML, CSS, JavaScript and APIs.
Complete internal and project documentation (including configuration logs and functional specifications).
Seek opportunities in day-to-day workflow to improve quality and efficiency from ideation to deployment.
Document processes and workflows in shareable documents for future use and adoption.
Work closely with UI/UX design, marketing, product management and engineering on project goals and requirements.
Act as an advocate for customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap.
Provide strategic and tactical support for Sales, Professional Services, and Business Development.
Act as a system and regulatory best practice expert, drawing from consulting experience to advise customers on optimization of privacy programs.
Act as the customer advocate.
Seamlessly transition ownership and action plan back to involved teams.
Show ownership of issues, engage customers, establish urgent priorities, and implement resolution plans.
Resolve simple to moderate issues with minimal management intervention.
Interpret and deliver on custom SOW customer projects.
Gather client requirements and deliver system-based solutions.
Communicate complex technical concepts clearly to stakeholders, taking a consultative approach to client engagements.
Apply prior SaaS implementation experience to drive successful outcomes.
Participate in discovery discussions and deliver presentations during project meetings.
Understand and proactively manage project timelines, scope, and dependencies; consistently deliver implementation tasks on time with high quality.