Lead Technical Implementation Consultant

Shipium

2d•$139,000 - $150,000•Remote

About The Position

Are you a technical delivery expert who thrives at the intersection of complex software configuration, strategic solutioning, and team mentorship? Do you love the challenge of bridging the gap between cutting-edge product engineering and real-world customer operations? As the Lead Technical Implementation Consultant at Shipium, you won't just follow a deployment checklist—you will own the technical execution lifecycle. Operating with full autonomy, you will manage post-contract integration projects across our enterprise product portfolio. You will act as the primary technical anchor for our implementation team, driving modern, AI-augmented workflows and leveling up internal capabilities while ensuring our customers experience a seamless, rapid time-to-value. If you are looking for a high-impact role where you can engineer scalable processes, mentor a growing team, and directly influence product development, we want to talk to you.

Requirements

7+ years of related technical experience in a fast-paced SaaS environment.
Proven track record in a customer-facing technical implementation, software delivery, or solutions architecture role within the supply chain tech space (WMS, OMS, TMS, or Multi-Carrier Shipping Platforms highly preferred).
Required proficiency in utilizing AI tools to accelerate daily workflows, code generation, troubleshooting, or documentation. Direct experience leveraging the Claude/Anthropic ecosystem for technical problem-solving and data parsing is highly preferred.
Strong proficiency with JIRA, Confluence, and modern project management systems.
Bachelor’s degree, or an equivalent combination of education and experience.
Ability to deeply understand, apply, and cross-train others on complex technical architectures and APIs.
A self-starter mindset; thrives under pressure, adapts readily to changing environments, and holds themselves and collaborators accountable.
Comfortably presents highly technical solutions to both executive stakeholders and engineering teams alike.

Nice To Haves

Supply chain tech space (WMS, OMS, TMS, or Multi-Carrier Shipping Platforms highly preferred).
Direct experience leveraging the Claude/Anthropic ecosystem for technical problem-solving and data parsing is highly preferred.

Responsibilities

Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers.
Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices.
Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite.
Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations.
Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs).
Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success.
Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders.
Serve as the technical anchor for the Implementation team—coaching, mentoring, and training team members on advanced technical workflows.
Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap.
Participate in the hiring and interview process as we scale, while continuously creating and distributing documentation on integration best practices.