Technical Helpdesk Representative - (In Michigan)
About The Position
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. About the Role Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution. The successful candidate will be able to work first and second shift as well as occasional Saturday hours.
Requirements
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience
- Knowledge of LAN/WAN IT infrastructure
- Ability to diagnose and repair PC hardware/ networking components
- Substantial problem solving abilities
- Ability to work and thrive in a team environment
- Maintain a professional image at all times
- Exceptional communications and organizational Skills
- Dedication to excellent attendance
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 1+ years of relevant work experience
- Proven experience in business process transactions
- Proficiencies in business process management and optimization
- A continuous learner that stays abreast with industry knowledge and technology
Nice To Haves
- Advanced degree in a relevant field a plus
- Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus
Responsibilities
- Execute business process transactions, ensuring accuracy and adherence to established procedures.
- Collaborate with senior analysts, managers, and other team members.
- Assist in process improvement projects and data analysis.
- Support the team in identifying process bottlenecks and maintaining quality standards.
- Ensure compliance with established quality and procedural guidelines.
- Contribute to updating and documenting process procedures.
- Work with the team to achieve performance targets and quality standards.
- Participate in training and development programs.
Benefits
- health, dental, and vision insurance coverage
- employee wellness
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
