Helpdesk- Technical Support Engineer
About The Position
Honda Logistics North America (HLNA) is a wholly owned subsidiary of Honda Logistics Inc (HLI), a global supply chain and logistics company based in Japan. HLNA is the holding company for our US based operating companies and as such provides direction and support in the areas of IT, procurement, sales, finance, compensation, HR Policy, Organizational Development, legal and compliance, audit and future innovation and planning strategies. We support global initiatives of HLI by providing efficient and compliant services and information from our regional companies activities supporting our customers at American Honda Motor and Honda Development and Manufacturing of America. This role provides tier 1 or 2 technical support through quality customer service via Phone, Email, Remote Session, or in person to users of the company's electronic devices accessing the network, systems, applications, etc.
Requirements
- Minimum of 1 year of experience administering Desktops, laptops, and Tablets
- Experience administering printers
Responsibilities
- Perform daily subsidiary (NSE/SEE) checks to ensure system health and functionality.
- Check BRMS daily and on weekends to make sure backups run correctly.
- Ensure there are no printing issues and administer AdaptIO.
- Check the SAN boxes (PROD and HA) daily to ensure disk-to-disk replication is normal.
- Administer and maintain (clean) the tape drive as needed for proper tape usage.
- Maintain and keep tapes in rotation order in the vault and in the storage cases in Talladega.
- Every other weekend, perform GCCS system checks to make sure systems are ready for Monday.
- Provided on-call support every other week for any issues with IBM I server and hardware.
- Provide support for Laptops, Desktops, and Tablets.
- Act as a role model for all Associates and adhere to the company's core values: Respect for the Individual, Building Trust, Developing Yourself and Others.
- Set up devices or printers as needed for NSE systems.
- Reset user passwords on the GCCS system.
- Take tapes offsite to Talladega as per backup strategy for Disaster Recovery (twice a week).
- Assist with any SOX-related evidence in Active Directory when necessary to supply to auditors.
- Perform Failover tests during shutdown or as necessary for both NSE and SEE.
- Restore files/data from tapes as needed for Honda-requested purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
