Technical Help Desk Representative December 2025

Netfor•Indianapolis, IN

10d•$16•Remote

About The Position

At Netfor, we deliver exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe. Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media. Join our team to make a difference in a fast-paced, supportive environment! Why Join Netfor? This entry-level role is your launchpad to a rewarding career in customer service and technical support. Here's how we help you grow: Career Growth: Gain hands-on experience with diverse industries, platforms, and systems, with mentoring and training to build your career path. Variety & Exposure: Work with over 100 applications across medical, retail, and B2B sectors. Advancement Opportunities: We promote from within! You may receive opportunities for advancement, promotions, and special client projects. Supportive Team: Collaborate with a great team in a process-driven environment. What You'll Do As a Technical Help Desk Representative, you'll provide friendly, professional support to customers via phone in our call center. You'll follow our knowledge base articles to troubleshoot and resolve basic technical issues or escalate them to clients when needed. This is not a highly technical role—it's about clear communication, reliability, and adhering to our proven processes.

Requirements

Strong verbal and written communication skills.
Ability to type at least 35 words per minute.
Comfortable multitasking (talking, typing, and navigating systems).
Reliable, punctual, and professional under pressure.
Basic familiarity with Windows operating systems and Microsoft Office 365.
You must own a Windows desktop or laptop (Mac, Chromebooks, tablets, etc., are not compatible) with: Operating System: Windows 10 or higher. RAM: 8GB or higher. 16GB or higher preferred Processor: Intel i5 9500, Ryzen 3 3100, or better. Storage: SSD with 256 GB+ and at least 100GB free for updates.
USB Headset for call taking
Dedicated work space, free from distractions and background noise.
You must reside in a state where we are hiring (confirm on application, we will verify during onboarding should we move forward with you as a candidate ).

Nice To Haves

Experience troubleshooting Windows, printers, or networking is a plus, but not required.
At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited.
Multiple screens
Keyboard and Mouse if using a laptop

Responsibilities

Answer inbound customer calls and provide timely, accurate assistance.
Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software).
Follow step-by-step processes to guide customers or escalate issues to clients.
Document customer interactions clearly and professionally.
Deliver outstanding customer service to earn positive feedback.