Help Desk

Mindlance • San Francisco, CA

2d

About The Position

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com

Requirements

• Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
• Excellent customer service skills to work effectively with clients and vendors.
• Excellent documentation skills.
• Practical problem solving skills and solid trouble shooting skillset.
• Possess excellent organizational skills.
• Possess excellent oral communication skills.
• Ability to work well with other people in a team oriented environment.
• Ability to install/deploy Windows / Apple based computers.
• Must be self motivated and work with minimal supervision.
• Must be able to set priorities and be flexible in a fast paced environment.
• Ability to train end users.
• 5+ years

Responsibilities

• Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
• Installs hardware and software on workstations.
• Sets up and maintains network and telecommunications systems.
• Troubleshoots LAN, server and connectivity issues.
• Utilizes ticketing system, when necessary.
• Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed