Help Desk

MindlanceSan Francisco, CA
2d

About The Position

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com

Requirements

  • Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Excellent customer service skills to work effectively with clients and vendors.
  • Excellent documentation skills.
  • Practical problem solving skills and solid trouble shooting skillset.
  • Possess excellent organizational skills.
  • Possess excellent oral communication skills.
  • Ability to work well with other people in a team oriented environment.
  • Ability to install/deploy Windows / Apple based computers.
  • Must be self motivated and work with minimal supervision.
  • Must be able to set priorities and be flexible in a fast paced environment.
  • Ability to train end users.
  • 5+ years

Responsibilities

  • Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
  • Installs hardware and software on workstations.
  • Sets up and maintains network and telecommunications systems.
  • Troubleshoots LAN, server and connectivity issues.
  • Utilizes ticketing system, when necessary.
  • Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
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