Help Desk Specialist

Biofire • Broomfield, CO

3d • $50,000 - $70,000 • Hybrid

About The Position

As a TechOps Support Specialist at Biofire, you will play a pivotal role in being the first point of contact for end user support. You will be troubleshooting issues, unblocking the team, and enabling our users to be their most effective. You will also be responsible for IT support, equipment and desk setup, onboarding and provisioning of users and their devices, and upkeeping technology throughout our office space. We are looking for someone who is proactive, resourceful, and responsive to contribute to our TechOps team and help maintain a robust and resilient IT environment that supports Biofire’s growth and mission.
To succeed you will need to be able to deliver reliable solutions that help our team stay productive and improve their experience. You will need to be a resourceful problem-solver, who is eager to remove operational blockers and strengthen Biofire’s technical foundation. If you’re excited about helping to solve mission-critical challenges, we encourage you to apply.

Requirements

• CompTIA A+ or similar IT credentials/experience
• 0-2 years of end-user support in Windows environments
• Some experience with MacOS support (or desire to learn)
• Willingness to grow and learn

Responsibilities

• IT Support: Provide in-office support for all things TechOps including Windows and MacOS Support
• Equipment Provisioning: Handle equipment setup for new and existing employees ensuring they have the technology and access they need to effectively do their job
• Office Technology Upkeep: Maintain our conferencing equipment and technology throughout the office to ensure seamless operations
• Other Duties as assigned

Benefits

• Stock Options in Biofire, 401(k), HSA - and other financial benefits
• Medical Insurance - including plan options with $0 payroll deduction
• Dental, Vision and Life Insurance Plans - with $0 payroll deduction
• 3 Weeks Vacation and Sick time (Flex Time for salary positions), and 13 Paid Holidays
• Parental Leave - and other family-building, adoption and surrogacy benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed