Help Desk Specialist

Lynker Corporation•Charleston, SC

About The Position

Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages cutting-edge technologies and scientific expertise to support the creation and delivery of improved operational weather forecasts. As part of our ongoing growth and expansion, we are seeking a dynamic and experienced Help Desk Specialist to join our growing team.

Requirements

Team player with a positive attitude, great communication skills, and exceptional customer service habits
Proven history of successful information technology support to a geographically-dispersed workforce
Strong attention to detail, troubleshooting, and problem-solving skills - ability to think “outside the box”
Can manage multiple tasks/projects and quickly respond to users’ technical issues
Proven experience supporting Microsoft Windows and Apple Mac operating systems, Microsoft Office, Adobe, and other COTS products
Comprehensive knowledge of Active Directory and other Microsoft enterprise systems
Fundamental understanding of IT security best practices and threat protection
Familiarity with change control processes and service desk ticketing systems (Jira, ServiceNow, etc.)
Experience patching and updating Microsoft products at the client level
Experience building relationships with management, colleagues, and external working groups
Strong communication and organizational skills and excellent interpersonal skills
Self-starter with ability to work in a small team environment
Ability to follow strict standard operating procedures and technical documentation
Must be able to pass a NACI (National Agency Check with Inquiries) background check

Nice To Haves

High School Diploma with six years of related experience; equivalent technical training and/or certifications can be substituted for academic degrees

Responsibilities

Monitor IT service management system, complete tickets, and/or assign tickets to the appropriate technician
Install Windows operating systems (government base image) to government-issued laptops and desktops
Install and configure approved software and provide continued support as necessary
Complete assigned steps for new user on-boarding/orientation/transfers/off-boarding
Configure and deploy government-issued mobile devices
Assist Federal Property Custodian with accountability and inventory of government-furnished equipment
Support Audio/visual/remote meeting software (Google Meet, Adobe Connect, Microsoft Teams, etc.) and in-office conference rooms
Assist office with maintaining tracking inventory of approved software and licenses
Create new and maintain existing standard operating procedures (SOPs) for process documentation

Benefits

Comprehensive healthcare for the employee at no monthly cost
Healthcare benefit covers medical, prescription drug, dental, and vision
Personal Time Off (PTO) Policy plus paid holidays
Highly competitive compensation plan regularly calibrated against industry and location benchmarks
401(k) retirement plan with company-matching
Employee Stock Ownership Plan (ESOP) – we're all company owners!
Flexible spending accounts
Employee assistance program (EAP)
Short- and long-term disability insurance
Life and accident insurance
Tuition assistance/Training/Workforce improvement reimbursement per year
Spot bonuses for exceptional performance
Annual Employee Recognition Awards with bonuses
Employee Referral Program
Free centralized, self-directed Learning Management System to learn at your own pace
Personalized career growth plans for every employee