Technical Hardware Program Manager

SpotOn • Chicago, IL

5d

About The Position

You’ll be the person who brings structure, clarity, and momentum to our hardware initiatives — a uniquely complex space where our Payments team, Hospitality engineering org, warehouse operations, and executive leadership all intersect. You’ll own the end-to-end coordination of how SpotOn introduces new hardware and manages hardware changes — from aligning teams early in the process, to tracking progress across workstreams, to making sure the right people are informed at the right time. This isn’t a role where you’ll be handed a playbook. You’ll write it.

Requirements

• 5–8+ years of experience in technical program management, preferably in a software or hardware-adjacent environment
• Enough technical depth to hold a credible conversation with engineers — you don’t need to write code, but you need to understand tradeoffs
• Proven track record of driving cross-functional initiatives in environments without perfect structure or clear playbooks
• Strong communicator who can translate complexity into clarity for both technical teams and executive stakeholders
• Data-driven by default — you push for evidence before decisions and know how to build the case when it doesn’t exist yet
• Comfortable operating as a solo contributor without a PMO to lean on — you’re energized by building, not maintaining
• Familiarity with Jira or similar project management tooling preferred

Nice To Haves

• Experience coordinating with supply chain, warehouse, or operations teams is a strong plus
• Past restaurant experience — especially having worked in one — is a serious plus

Responsibilities

• Drive hardware initiative planning and execution across cross-functional teams including Payments, Hospitality engineering, warehouse operations, Customer Success, Marketing, and Sales
• Coordinate dependencies and changes across teams for new hardware launches and hardware updates, ensuring nothing falls through the cracks
• Partner with the warehouse team to align on purchasing timelines, inventory readiness, and rollout sequencing
• Own stakeholder communication with executive leadership (CEO, CTO, CPO) and VPs — keeping them informed, aligned, and unblocked
• Ensure decisions are grounded in data — pushing the org to make well-supported calls and flagging when they’re not
• Track and communicate project status across all active hardware workstreams, surfacing risks early and driving resolution
• Collaborate with product marketing on positioning and go-to-market strategy for new hardware launches
• Build the processes, templates, and rhythms that will define how SpotOn manages hardware programs going forward
• Leverage tools like Jira to track workstreams, surface blockers, and keep teams aligned across concurrent initiatives

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed