Technical Field Support Analyst

Keystone Human Services•Rocky Hill, CT

3d•Hybrid

About The Position

Keystone Human Services is seeking a Technical Field Support Analyst to provide hands-on IT support across multiple locations. In this role, you will troubleshoot hardware and software issues, install and maintain computer systems and network components, document work through a ticketing system, and support employees during on-site visits and dispatches. Keystone Human Services values health, wellbeing, and professional growth. Our team has access to a competitive benefits package comprised of medical, dental, vision, paid time off, 401K, career advancement, tuition reimbursement, wellness programs, and more! Job details: Full time, Nonexempt position Hybrid: 2 days in the Rocky Hill office, 3 days remote $23.00 per year, may increase based on experience

Requirements

High school diploma or equivalent and three years of experience in a help desk environment or Bachelor’s degree in a related field and one year of experience in a help desk environment
Thorough knowledge of computer systems and Information Technology (IT) components
Functional knowledge of internet security and data privacy principles
Experience with Local Area Networks (LAN) and Wide Area Networks(WAN)
Exceptional ability to communicate both orally and in writing and to be able to read, interpret and apply written information
Ability to prioritize, manage and troubleshoot multiple projects using effective time-management and organizational skills
Ability to learn and apply advanced computer skills, including the use of computer software and other web-based systems
Valid driver’s license with daily access to a privately maintained and insured vehicle
Successful completion of the pre-employment process, including clearances and verifications