Technical Field Advisor
About The Position
Under the direction of the Field Service Manager, the Technical Field Advisor (TFA) provides after-sales service and technical expertise to Elliott’s customers worldwide. This role supervises commissioning, overhaul, troubleshooting, and maintenance of Elliott and other OEM turbomachinery at customer sites. TFAs operate independently or under the direction of a Project Manager, planning, estimating, and executing projects while ensuring compliance with safety, environmental, and quality standards. This position produces service income for Elliott Company while fostering strong customer relationships and promoting company solutions. Elliott offers a comprehensive Technical Field Advisor Training Program designed to accelerate development and support progression through structured career levels: Foundational Training: Hands-on instruction covering Elliott equipment, OEM standards, safety, and troubleshooting fundamentals. Advanced Skills Development: Training on steam/gas turbines, compressors, and rotating equipment systems. Leadership Readiness: Guidance and mentorship to prepare senior advisors for project leadership and site management roles. This program ensures that Technical Field Advisors have a clear career path and the technical, commercial, and leadership skills needed to advance through Associate TFA → TFA → Sr TFA.
Requirements
- Bachelor’s degree in Mechanical Engineering or equivalent technical training (for Associate TFA).
- Strong mechanical aptitude and interest in turbomachinery (for Associate TFA).
- Good interpersonal, written, and verbal communication skills (for Associate TFA).
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Projects) (for Associate TFA).
- Ability to learn to read and interpret drawings, blueprints, and schedules (for Associate TFA).
- Willingness to travel extensively (70-80%) and work in diverse environments (for Associate TFA).
- Experience in steam and gas turbines or other OEM rotating equipment (for TFA).
- Hands-on expertise with alignments, installations, and overhauls (for TFA).
- Ability to lead small crews and supervise contractors (for TFA).
- Strong troubleshooting and diagnostic skills on complex systems (for TFA).
- Competency in preparing technical reports and presenting findings (for TFA).
- 15+ years of field service experience in turbomachinery or equivalent combination of education and experience (for Sr TFA).
- Expert knowledge of Elliott and comparable OEM products, design principles, and manufacturing practices (for Sr TFA).
- Demonstrated project management expertise, including planning, scheduling, and cost control (for Sr TFA).
- Ability to supervise and lead large, multi-disciplinary teams (for Sr TFA).
- Advanced customer-facing and problem-resolution skills, often serving as Elliott’s primary on-site representative (for Sr TFA).
- Capability to mentor junior advisors and lead technical training sessions (for Sr TFA).
Responsibilities
- Ensure all work is performed safely and in compliance with Elliott and customer standards.
- Lead commissioning, installation, troubleshooting, maintenance, and overhauls of Elliott and non-Elliott equipment.
- Prepare hazard assessments, safety plans, and work method statements.
- Serve as the technical resource for customers, colleagues, and other field personnel.
- Assist in quotation processes and manage technical/commercial aspects of projects.
- Provide on-site leadership, supervising Elliott employees, customer personnel, and contractors.
- Prepare and deliver toolbox talks, service reports, and technical documentation.
- Support continuous improvement by contributing feedback to engineering and product teams.
- Train customer personnel and junior TFAs, fostering skill development across the organization.
Benefits
- Competitive compensation and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
