Technical / Facilities Manager

LEGOLAND Discovery Centre•Plymouth Township, PA

About The Position

At Merlin Entertainments, the Technical & Facilities Manager leads a team of technicians to keep rides, interactive exhibits, kinetic displays, and physical plant operations running safely and at peak performance. The role involves hands-on technical leadership, solving mechanical, electrical, and automation challenges, and fostering team excellence to support the guest experience. The manager oversees attraction and facility maintenance, including preventative maintenance, troubleshooting, and emergency repairs. They work with site leadership, contractors, and local authorities on exhibit setups and takedowns, facility upgrades, and capital projects. The position also supports a culture of safety, continuous improvement, and collaboration.

Requirements

At least 3 years of technical or facilities management experience in a themed attraction, entertainment venue, resort, or high-volume automated facility.
Strong working knowledge of animation, industrial automation, low- and high-voltage electrical systems, hydraulics, pneumatics, and basic networking.
High school diploma or GED.
Ability to obtain and maintain relevant state, local, or industry trade licenses as required.
Willingness to work flexible hours, including mornings, evenings, weekends, and holidays.
Ability to stand, walk, climb, balance, and maneuver through all areas of the attraction; work at heights of 20 feet or more; and lift up to 70 pounds when necessary.
Comfort working in active indoor and outdoor environments with varying noise, temperatures, and light levels.

Nice To Haves

Associate degree or technical certification in Electrical or Mechanical Engineering.
Approachable, energized leadership style; leads by example, communicates clearly, and thrives under pressure.

Responsibilities

Lead, mentor, and schedule maintenance technicians to provide operational coverage, minimize ride downtime, and maintain attraction performance.
Oversee preventative maintenance, troubleshooting, and emergency repairs for physical plant assets, including HVAC, electrical distribution, plumbing, pneumatic and hydraulic systems, and specialized attraction machinery.
Manage and carry out statutory equipment inspections, ensure compliance with local safety codes, and maintain documentation for repairs, inspections, and vendor sign-offs.
Prepare, monitor, and optimize annual operating budgets and action plans, prioritizing work in a fast-paced environment.
Partner with site leadership, external contractors, and local authorities on exhibit setups and takedowns, facility upgrades, and capital projects.