Technical Expert

AXA•Chicago, IL

13h•Hybrid

About The Position

As a Technical Expert for you will serve as a trusted subject matter expert and operational partner, providing technical guidance, driving process optimization, and supporting the execution of key underwriting initiatives. Working across teams and functions, you will standardize practices, enhance operational efficiency, and remove barriers to performance through continuous improvement and innovation. This role plays a critical part in advancing underwriting operations by leveraging data, AI, and automation to improve workflows, strengthen controls, and deliver scalable business outcomes.

Requirements

Agility: Quickly assimilates insights from complex information across multiple sources; can handle ambiguity and uncertainty without losing focus on objectives.
Performance Excellence: Achieves high levels of productivity through personal effort, drive and accountability; uses initiative to get things done and escalates appropriately.
Cross Functional Collaboration: Focuses on building strong, cooperative relationships both within own team and across teams, geographies and functions.
Business and Insurance Acumen: Demonstrates a comprehensive understanding, knowledge, and expertise in the core principles, practices, and dynamics of the (re)insurance industry within the broader context of business.
Project Management: Manages significant projects for a particular business unit, including new business and product initiatives, and/or managing strategic change management, process re-engineering, and establishment of control procedures.
Business and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance, and improve the user experience for customers and end-users.
Standard Operating Procedures: Develops, documents, and follows standardized protocols; defining step-by-step instructions and clear and concise procedures, that consider global and local requirements.
AI & Automation: Demonstrates the capability to strategically integrate artificial intelligence (AI) and automation technologies into operational processes and workflows to streamline processes and enhance customer interactions.
Data Governance & Controls: Manages multiple aspects of data management, including database administration, design, quality, best practices, safeguarding data, ensuring accurate and secure information flow throughout the (re)insurance value chain, bearing data privacy and security details in mind.
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

Serve as a Primary Technical Expert (SME): Provide expertise, training, and guidance to peers and stakeholders across the Insurance organization.
Manage Program Operations: Act as the primary Underwriting Operations contact for assigned global programs.
Drive Workflow Optimization: Analyze, create, and implement workflow improvements to enhance efficiency, controls, and data accuracy, ensuring alignment with internal and regulatory guidelines.
Standardize Practices & Tools: Build or support the standardization of administrative policies and best practices and create/enhance tools to improve operational efficiencies for underwriting and support staff.
Problem Solve & Remove Barriers: Proactively identify operational barriers and develop solutions or collaborate with others to facilitate their removal.
Lead in Utilizing AI and Automation: Champion the integration of artificial intelligence and automation technologies into complex operational processes to significantly enhance efficiency and customer interactions.