Technical Experience Representative
Schurz Communications•Burlington, VT
•Onsite
About The Position
Our Technical Experience Representatives are responsible for providing quality customer care for our technical services. In this role you will have the opportunity to develop a robust skill set by troubleshooting problems, diagnosing the root cause, and offering solutions to internet, phone, and video issues. We are looking for people to provide an exceptional "Burlington Telecom customer experience" that is second to none.
Requirements
- Clean driving record
- Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
- Ability to analyze, identify, prioritize and solve problems is required.
- Good customer relations and communication skills are required.
- Able to use and troubleshoot basic problems on various personal electronic devices
- Ability to work within a team based structure while giving unparalleled customer support
Nice To Haves
- Familiarity with PCs is important; familiarity with Macs is a plus.
- Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity is desirable.
- Understanding of networking terms.
- Knowledge of Windows operating systems; common email clients (Outlook, Outlook Express, Thunderbird, Eudora); Browsers (IE, Firefox).
- A+ certification is a plus.
Responsibilities
- Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined.
- Provide on location support by scheduling and attending appointments on customer premises.
- Enter the calls in Help Desk tracking software, including detailed information.
- Respond to customer generated tickets and email support requests.
- Maintain an appropriate and professional image of the company through demeanor, and interactions with customers always
- Assist with walk in customers with various technical service issues including personal devise use
- Provide support for internet and digital phone services
Benefits
- Family Medical (3 plans to choose from)
- Dental and Vision
- Company funded HSA
- Company Paid Short Term Disability
- Company Paid Long Term Disability with Voluntary option
- Company Paid Parental Leave
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Volunteer Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
