Technical Engineer II- Retail Infrastructure

Staples•Framingham, MA

12d

About The Position

Join Staples' Retail Infrastructure team, where technology and innovation come together to support thousands of associates and customers across our retail store network. This team is responsible for designing, maintaining, and optimizing the endpoint technologies and infrastructure solutions that keep store operations running smoothly. You'll collaborate with infrastructure, cybersecurity, store operations, and business stakeholders while contributing to projects that enhance reliability, security, and the overall retail experience. The Technical Engineer II - Retail Infrastructure supports the engineering, implementation, maintenance, and optimization of technology platforms used across Staples retail locations. In this role, you will work with endpoint technologies, operating systems, application deployment solutions, and infrastructure components that enable reliable business operations. You'll troubleshoot technical issues, contribute to technology initiatives, support operational excellence, and help implement solutions that improve system performance, security, and user experience.

Requirements

Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
A collaborative mindset with the ability to partner across technical and business teams.
A customer-focused approach when supporting associates and stakeholders.
Curiosity and a passion for learning new technologies and adapting to changing priorities.
Strong verbal and written communication skills with the ability to document technical processes clearly.
Ownership, accountability, and a proactive approach to continuous improvement.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field, or an equivalent combination of education and experience.
2+ years of experience supporting enterprise endpoint technologies, desktop systems, infrastructure, or IT operations.
Experience troubleshooting Windows operating systems, endpoint devices, software applications, and hardware components.
Working knowledge of endpoint management platforms such as Microsoft Configuration Manager, Intune, HCL BigFix, or similar technologies.
Knowledge of Active Directory, Group Policy, operating system administration, and application deployment concepts.
Familiarity with PowerShell or other scripting languages used for automation and administration.
Understanding of networking concepts including TCP/IP, switches, routers, firewalls, wireless networks, and IP addressing.
Ability to manage multiple priorities, analyze problems effectively, and communicate technical information clearly.

Nice To Haves

Experience with application packaging technologies such as MSI, MSIX, App-V, or similar deployment tools.
Experience supporting retail technology environments, POS systems, kiosks, peripherals, or store infrastructure.
Experience with Mobile Device Management (MDM) and Unified Endpoint Management (UEM) solutions.
Experience developing automation solutions using PowerShell or other scripting tools.
Industry certifications such as Microsoft, CompTIA Network+, CompTIA Security+, ITIL, or related credentials.
Familiarity with endpoint security solutions, cybersecurity best practices, and vulnerability remediation.
Experience supporting infrastructure implementations, system upgrades, or technology modernization projects.

Responsibilities

Support the deployment, administration, maintenance, and optimization of retail endpoint technologies and infrastructure solutions.
Configure, package, test, deploy, and troubleshoot applications using enterprise endpoint management platforms.
Maintain Windows operating system images, device configurations, group policies, and security settings.
Diagnose and resolve hardware, software, operating system, application, and network connectivity issues.
Participate in evaluating, testing, and implementing new technologies, hardware, and software solutions.
Develop and maintain technical documentation, knowledge articles, and operational procedures.
Support automation and scripting initiatives that improve efficiency and system administration processes.
Collaborate with infrastructure, cybersecurity, store operations, vendors, and business partners on key projects and initiatives.
Monitor system performance and recommend solutions that improve reliability, security, and operational effectiveness.