TSS Technical Editor Associate - NESD
About The Position
General Dynamics Information Technology (GDIT) is seeking a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana. This role involves supporting the deployment, management, and enhancement of knowledge management programs. The position offers opportunities to develop technical writing skills through creating briefings, call flows, and applying process improvement techniques. The Knowledge Management Specialist Associate will utilize business process analysis to understand process details and align them with organizational goals, contributing to a smarter future.
Requirements
- 4+ years of related experience
- Bachelors degree or equivalent years of experience
- 0 or more years of relevant experience
- Intermediate skills in the Microsoft Office Suite
- Willingness and ability to obtain and maintain a Secret Clearance
- Louisiana residency; living within a reasonable commutable distance (~approximately 60 miles or less) of the Bossier City facility
- US Citizenship Required
Nice To Haves
- Bachelor's degree in English or Technical Writing
- One or more years of relevant experience with Navy Applications
Responsibilities
- Review the usage and effectiveness of the knowledge management system and knowledge articles for over 300 applications.
- Update and improve existing knowledge bases to enhance knowledge article content, discovery, and overall customer service and satisfaction.
- Create job aids and Standard Operating Procedures (SOPs) for incident and problem resolution.
- Identify recurring incidents and requests to prioritize the creation of job aids/SOPs.
- Perform operational duties to support compliance documentation for regulatory, security, and industry practices.
- Coordinate the verification, approval, and processing of document revisions for the call center knowledge base.
- Track document activity to ensure timeliness and process efficiency.
- Conduct research and analysis for new content creation and document maintenance, including technical writing and editing.
- Provide customer support for document owners and key stakeholders.
Benefits
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team
- Professional growth opportunities including paid education and certifications
- Paid vacation and holidays
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
