Technical Documentation Specialist

SurePoint

9d • Hybrid

About The Position

The Technical Documentation Specialist is responsible for generating, maintaining, and improving high-quality technical documentation for SurePoint Ag Systems products. This role works cross-functionally with engineering, product management, production, customer support, and sales to translate complex technical information into clear, accurate, and user-focused documentation for internal teams, dealers, installers, and end users. This position plays a key role in supporting product usability, safety, compliance, and customer satisfaction by ensuring all documentation aligns with internal standards, applicable regulations, and industry best practices.

Requirements

• Associate’s or bachelor’s degree in Technical Communication, Engineering Technology, Agriculture, English, Communications, Education or a related field—or equivalent practical experience.
• Strong written communication skills with the ability to convey technical information clearly and concisely.
• High attention to detail and strong organizational skills.
• Ability to work independently while managing multiple documentation projects and deadlines.
• Proficiency with Microsoft Office products (Word, Excel, Teams, Outlook).
• Eagerness to learn

Nice To Haves

• 2+ years of experience in technical documentation, technical writing, or a related role.
• Experience documenting mechanical, electrical, hydraulic, or agricultural equipment.
• Familiarity with technical documentation standards (ISO, ANSI, or similar).
• Experience working with content management systems, XML-based authoring tools, or desktop publishing software. Paligo experience is considered a plus.
• Ability to read and interpret engineering drawings, schematics, or electrical diagrams.
• Experience collaborating with engineering and manufacturing teams.

Responsibilities

• Develop, edit, and maintain technical documentation, including operator manuals, installation instructions, setup guides, service documentation, standard operating procedures, and supporting technical materials.
• Gather technical information by working directly with engineering, product management, production, support, and field personnel.
• Translate complex mechanical, electrical, hydraulic, and software-related concepts into clear, accurate, and user-friendly documentation.
• Ensure documentation complies with internal documentation standards, branding guidelines, and applicable safety and regulatory requirements.
• Review and update documentation to reflect product changes, revisions, and field feedback.
• Edit and proofread documentation for clarity, accuracy, consistency, and technical correctness prior to release.
• Organize and manage documentation within content management systems and shared repositories.
• Support continuous improvement of documentation processes, templates, and standards.
• Develop visual content creation, including basic diagrams, screenshots, and annotated images, in collaboration with design or engineering teams.

Benefits

• Full Benefit Package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees