Technical Documentation Control Intern

Daimler Truck North America • Portland, OR

17h • Hybrid

About The Position

The Aftermarket Digital Portfolio team is responsible for maintaining and enhancing DTNA's digital parts catalog and e-commerce experience, ensuring customers have access to accurate, comprehensive, and easy-to-navigate product information. As a Technical Documentation Control Intern, you will support the management and integration of supplier and product data that drives DTNA's digital commerce platforms. This role works closely with Digital Portfolio, Procurement, and supplier partners to ensure part information, cross-reference data, images, and technical documentation are accurately organized and presented to customers. The intern will gain exposure to commercial vehicle parts management, product information systems, digital commerce operations, supplier data processes, and technical documentation workflows. Through collaboration with cross-functional teams, you will help improve data quality and operational efficiency while supporting DTNA's continued growth in the aftermarket and e-commerce space.

Requirements

• Must be currently enrolled in a Bachelor’s program or higher from an accredited college/university OR have recently graduated within 1 year of the position start date (May/June)
• Must be able to operate within a highly adaptable team and lead in an agile fashion at an accelerated pace.
• Interest and/or experience in commercial vehicles, trucking, heavy equipment, or the aftermarket industry
• Technical writing ability
• Strong attention to detail and ability to manage large volumes of data
• Technical writing and documentation skills
• Experience with Microsoft Excel and data organization
• Ability to analyze information and identify inconsistencies
• Strong communication and collaboration skills
• Process-oriented mindset with a focus on continuous improvement
• Ability to work in a fast-paced, team-oriented environment

Responsibilities

• Processes the production of part alternative intelligence for the Digital Portfolio Team.
• Directly supports Aftermarket E-commerce growth targets by integrating parts alternative information into the digital commerce platform.
• Executes part alternative processing for both all-makes parts and DTNA manufactured products.
• Supports the industry leading digital commerce experience through world class part alternative presentation and cross-over information.
• Responsible for the daily analytics & processing of part alternative & cross-over information into the Aftermarket Digital Commerce platform.
• Operates within the following workflows: general part cross-over management, platform staging, and the part alternative categorization to support the overarching digital portfolio strategy.
• Supports operations defined by the Project Lead for Part Alternatives.
• Responsible for process improvements within workflows of the part alternative assignment process.
• Documents best practices and standard work for part alternative workflows.
• Adheres to the definition of parts alternatives categories and cross-over management.
• Provides recommendations for refinement of part alternatives processing.
• Assists in the continuous improvement of key performance indicators of the part alternatives team.
• Collaborates closely with the Procurement organization to ensure suppliers are feeding the material documentation to support part alternatives processing queue.
• Supports development of overarching DTNA workflows to connect Supplier’s documentation with the Digital Portfolio team’s operations.
• Collaborates closely with other members of Digital Portfolio Team to ensure overall operational success.
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs.

Benefits

• Professional development and networking events, including resume reviews/mock interviews
• Housing and transportation stipend
• Employee resource groups
• Event ticket offering (based on corporate availability)
• Company social events

What This Job Offers

• Job Type: Full-time
• Career Level: Intern