Technical Director - On Campus Position

Texas Southmost College•Austin, TX

3d•Onsite

About The Position

Under the general direction and supervision of the Vice President of Information Technology (VPIT), the Technical Director is responsible for the overall planning, organization, maintenance, management, and execution of the technical aspects of the campus-wide information technology infrastructure. This includes managing the College’s Computer Data Center, Storage Area Networks, Network Attached Storage, computer networks (wired and wireless), network closets, servers, storage solutions, IP devices, Internet-of-Things (IOT) devices, virtual environments, databases, cloud-based computing, desktop and laptop computing, printers, scanners, backup solutions, disaster recovery solutions, business continuity, help desk applications, email solutions, Office 365 tenants, IT security, Microsoft Solutions, encryption solutions, inventory management, and other associated hardware and software. The Technical Director provides leadership and management to IT personnel reporting to them, including Network Engineers, Technicians, System Administrators, Database Administrators, Programmers, Help Desk Analysts, Web Developers, and Support personnel. They support the VPIT, Chief Information Security Officer (CISO), and Executive Director of Applications (EDA) in coordinating and managing the College’s infrastructure and related services. This role focuses on the technical aspects of IT infrastructure, ensuring it is current, secured, and compliant with regulatory requirements. The individual will direct all IT operations to meet staff requirements, manage the support and maintenance of existing applications, oversee the development of new technical solutions, and perform other duties as determined by the VPIT. The Technical Director also acts as a technical resource for Texas Southmost College Network Services, upholding the college's mission, goals, and objectives.

Requirements

The College does not sponsor work visas.
Must be able to attend the workplace regularly, report to work punctually, and follow a work schedule to keep up with the demands of the worksite.
Working hours may include evenings or weekends.
Must use interpersonal skills and make sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
Must support the values and institutional goals as defined in the College’s Strategic Plan.
Must complete duties and responsibilities in compliance with college standards, policies and guidelines.

Responsibilities

Manages a team of IT professionals responsible for deploying, maintaining, and supporting the Texas Southmost College’s IT infrastructure and operations.
Provides leadership to IT infrastructure engineering and operations teams, fostering a service-oriented culture to support application and development engineering teams.
Acts as a culture leader with a sharp focus on career/skill development.
Develops and maintains a comprehensive IT infrastructure and operations strategy aligned with Texas Southmost College’s objectives.
Meets with industry vendors to review new and existing software and hardware solutions that promote best practices both operationally and strategically for the betterment of the College’s IT infrastructure.
Manages vendors and service providers to ensure the delivery of contractual and implied objectives that support the strategic goals and operational objectives of the College.
Assists the VPIT with the development and management of the College-wide Information Technology budget process.
Leads enterprise IT compliance and cybersecurity best practice initiatives as directed and recommended by the CISO.
Reviews, identifies and resolves systematic service-related issues.
Prioritizes service improvement requests and identifies gaps for future functionality.
Communicates with College personnel via system-wide communiques regarding infrastructure matters, changes, projects, downtime (planned and unplanned), news, and general dispositions as required.
Partners with other leaders to implement and maintain the IT strategies across all levels.
Ensures the company’s IT systems and applications are secure, reliable, available, and efficient in accordance with directives and recommendations from the CISO.
Identifies and implements automation opportunities to streamline processes and improve efficiency.
Leads IT infrastructure changes and projects using established change management and established project management best practices.
Oversees the execution of change management and project management processes, fostering a culture of continuous improvement.
Develops and implements policies and procedures governing IT infrastructure and operations, including disaster recovery and cloud infrastructure management.
Reviews service delivery targets, service level agreements and objectives to maintain effective customer provision.
Establishes processes for monitoring, troubleshooting, and resolving production incidents efficiently.
Monitors infrastructure technology services, providing regular updates to the Vice President of Information Technology (VPIT) and other senior leadership as required.
Monitors infrastructure technology security, providing regular updates to the Chief Information Security Officer (CISO), the VPIT, and other senior leadership as required.
Maintains a safe, clean, and confidential working environment consistent with OSHA, HIPAA, and HHC standards.
Monitors and evaluates system security backup and recovery procedures in partnership with the CISO.
Establishes a Network Operations Center (NOC) for the Information Technology Department.
Interviews, hires, orients, trains, evaluates the performances of and, when necessary, disciplines and/or recommends the discharge of department personnel reporting to them.
Approves timesheets and PTO requests for IT staff.
Assists in setting goals and expectations for staff.
Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations.
Pursues professional development by taking courses or classes (internal and external) offered by the College or professional development organizations, as appropriate and by maintaining required professional credentials, licensing, and continuing education hours as information technology infrastructure standards dictate.
Participate collegially in discipline-specific activities developed for IT personnel, as appropriate.
Attend the workplace regularly, report to work punctually and follow a work schedule to keep up with the demands of the worksite (which may be on campus or at an off-site location).
Use interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
Support the values and institutional goals as defined in the College’s Strategic Plan.
Complete duties and responsibilities in compliance with college standards, policies and guidelines.