L3-Onsite Technical Desktop Support Engineer

Capgemini • Bridgewater, NJ

2d • Onsite

About The Position

We are looking for a highly skilled and motivated Technical Desktop Support Engineer to provide exceptional on-site IT support at our client’s location in Warren. This role is responsible for ensuring seamless operation of desktop systems, managing a small team, and delivering high-quality technical support services in alignment with SLAs and ITIL practices.

Requirements

• Proven experience in team management and digital workspace service delivery.
• Strong understanding of SLA-driven environments and ITIL-based Incident, Problem, Change, and Service Request Management.
• Excellent communication and interpersonal skills.
• Strong troubleshooting skills for VPN, DUO, MDM, and endpoint devices.
• Experience with Intune, SCCM, and endpoint management tools.
• 5+ years of experience in desktop support or a similar technical role.
• Hands-on experience with Windows OS, Microsoft Office Suite, and common enterprise applications.
• Familiarity with networking fundamentals and troubleshooting.
• Experience in hardware diagnostics and component-level repairs.

Nice To Haves

• Relevant certifications such as CompTIA A+, Microsoft Certified Support Technician, or equivalent are preferred.
• Prior experience in a corporate or enterprise IT environment is a plus.

Responsibilities

• Deliver hands-on support for desktop hardware, software, and peripheral devices.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN clients, DUO, MDM, and network connectivity.
• Install, configure, and maintain desktop systems, including OS, applications, and security patches.
• Support and maintain RICOH printers, scanners, and conference room equipment.
• Coordinate IMAC (Install, Move, Add, Change) activities with field support teams.
• Maintain accurate documentation including SOPs, KEDBs, operational manuals, and ITIL process documents.
• Collaborate with the Service Desk for shift-left initiatives and escalation handling.
• Provide user training and promote IT best practices.
• Ensure compliance with IT policies, security protocols, and service delivery standards.
• Generate trend analysis and performance reports for continuous improvement.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S.)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed