Technical Design Specialist

NEW ERA CAP LLC•Buffalo, NY

11d•$60,000 - $75,000•Onsite

About The Position

The role of the Technical Design Specialist is to respond to queries and to guide and assist business users with proprietary New Era software including ROAL (Request for Online Artwork Library), Job Tracker and ROC (Remote Order Capture). This role serves as a liaison between the business users and the IT department, understanding and evaluating business requirements for the creation of products and interpreting them for the software developers. The Legal team at New Era Cap provides strategic legal guidance and support across all areas of the business, including licensing, finance, operations, logistics, technology, marketing, human resources, and corporate transactions. They oversee contracts, litigation, intellectual property, brand protection, compliance, risk management, and corporate governance while partnering with stakeholders to develop and execute legal strategies that support the company’s goals and growth.

Requirements

Ability to manage and make business decisions in New Era’s best interest without direction
Passion for the New Era Brand and ability to represent the company in a highly professional manner
Ability to work analytically and multi-task in a well-organized manner both independently and as a team
Strong attention to detail and strong writing and oral communication skills
Ability to effectively solve problems to the satisfaction of the customer and company
Positive and collaborative attitude with the goal of enhancing relationships and increasing productivity of individuals and teams
Strong computer skills especially MS Word, Excel, Outlook and Adobe Illustrator
Ability to learn and use new software

Nice To Haves

Bachelor’s degree in business management or related field preferred; additional experience in lieu of degree will be considered
One (1) to Three (3) years of experience working in Technical Design or related field is preferred

Responsibilities

Use comprehensive knowledge of ROAL, ROC and Job Tracker to efficiently troubleshoot and resolve systems issues which cause delays in materials and/or orders processing in collaboration with the IT and Master Data departments
Respond in a timely manner to all email inquiries made to ROAL, ROC and Job Tracker support
Review and process daily ROAL material requests within a 48-hour period to ensure compliance with legal, licensing, systematic and production guidelines.
Guide and assist business users in ROAL, ROC and Job Tracker software
Assists with testing of enhancement or changes to the software before launching and the training of end users
Provide expertise and participate in cross-functional projects related to ROAL, ROC and Job Tracker
Keep all sensitive matters confidential
Other duties as assigned