Technical Deployment Manager

Volta Labs, Inc. • Boston, MA

1d • Onsite

About The Position

Volta Labs is seeking a Technical Deployment Manager to oversee smooth, on-time customer deployments across various geographies and time zones. This role is the primary owner from sales handoff to customer go-live, ensuring coordinated, predictable, and surprise-free deployments. The manager will liaise with Sales, Manufacturing, Operations, Field Service, and Applications teams, serving as the main customer contact during deployment planning. This is an on-site role at the Boston headquarters, requiring close internal coordination and hands-on engagement. Additionally, the role involves supporting cross-functional initiatives led by the Scientific Program Manager to enhance scalability, readiness, and operational excellence. The ideal candidate is organized, technically proficient, and proactive, adept at identifying risks and driving teams to action.

Requirements

• 4–5 years of experience in project management, deployment logistics, technical operations, customer operations, or a related field (BS or MS preferred)
• Comfortable navigating hardware, software, and technical workflows — fluent enough to understand dependencies and ask the right questions
• Takes ownership seriously: moves work forward across teams, holds stakeholders accountable, and drives progress without waiting for perfect information
• Challenges assumptions, asks questions early, and digs into root causes before small issues become big ones
• Makes practical decisions quickly in ambiguous situations to keep deployments on track
• Clear, structured communicator who can coordinate effectively across internal teams and external customers
• Flexible across time zones and willing to support deployment-critical activities outside standard hours when needed

Nice To Haves

• Experience supporting instrument deployments, field operations, or customer implementations in biotech, life sciences, or technical hardware environments
• Familiarity with laboratory workflows, sample prep, sequencing, or NGS-related operations
• Track record of building or improving operational processes in a fast-scaling organization

Responsibilities

• Own end-to-end deployment execution from signed order through successful installation and handoff to customer-facing teams.
• Build and manage detailed deployment plans, ensuring readiness across instruments, consumables, software, documentation, and field resources.
• Coordinate shipments, monitor milestones, and proactively identify and escalate risks related to logistics, site readiness, or resource availability.
• Serve as the central point of coordination across Sales, Manufacturing, Operations, Field Service Engineers, Applications Scientists, and Support.
• Communicate clearly with customers on deployment timelines, dependencies, and changes, ensuring alignment and trust throughout the process.
• Lead rapid issue response when deployment-critical problems arise, making decisions under uncertainty and mobilizing the right teams to resolve issues quickly.
• Translate recurring deployment challenges into scalable processes, playbooks, and SOPs to improve future execution.
• Support internal, cross-functional initiatives (e.g., process improvements, readiness frameworks, deployment scaling efforts) in partnership with the Scientific Program Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees