Technical Delivery Manager

REALTIME SOFTWARE SOLUTIONS LLC

2d • Remote

About The Position

The Technical Delivery Manager leads a technical team responsible for the coordination of system architecture changes, data migration, and configuration across RealTime's suite of products. This role is critical in delivering a scalable and consistent customer experience by ensuring that product environments are accurately configured to meet client specifications. The Manager collaborates cross-functionally with Engineering/Dev Ops, Product, and Support teams to drive project execution, technical quality, and operational efficiency.

Requirements

• 1+ year of experience managing technical teams and projects in a SaaS or healthcare technology environment.
• Strong working knowledge of system configuration, data structures, and integration principles.
• Experience managing cross-functional technical projects from scoping through delivery.
• Exceptional organizational, problem-solving, and communication skills.
• Ability to lead with clarity in a dynamic and evolving environment

Nice To Haves

• 2+ years of supervisory or management experience preferred.
• 1+ years of experience within the clinical research industry or biotech fields
• Bachelor’s degree or equivalent experience

Responsibilities

• Lead a team of configuration and data migration specialists, overseeing the execution of technical projects such as system architecture builds, template configuration, API integrations, SSO, and database migrations.
• Establish team and individual development plans, supporting career growth, technical advancement, and role clarity.
• Coordinate technical scoping and resource allocation for incoming configuration requests, ensuring alignment with project timelines and business objectives.
• Maintain and evolve configuration standards, documentation templates, and delivery protocols to ensure technical consistency across all customer environments.
• Collaborate with the Product team to define and communicate user acceptance criteria for upcoming features that impact system delivery, configuration, and technical workflows.
• Monitor capacity, track progress against milestones, and support risk mitigation strategies for technical delivery projects.
• Serve as an escalation point for configuration-related challenges and blockers, working with cross-functional stakeholders to resolve system-level issues.
• Engage with customers, when appropriate, to clarify complex configuration requirements and ensure accurate technical implementation.
• Own the documentation and ongoing refinement of internal configuration tools, system setup guides, and team onboarding materials.
• Ensure accurate intake, tracking, and categorization of Professional Services case submissions related to configuration and migrations.
• Support cross-departmental training efforts to improve organizational understanding of configuration dependencies and system architecture standards.
• Maintain compliance with company policies and procedures, including HIPAA regulations and data privacy standards. This role may view PHI as part of daily duties.

Benefits

• The company sponsors health insurance, long-term disability, and life insurance.
• Unlimited Paid Time Off.
• 10 paid Holidays.
• Paid Parental Leave.
• Work Anniversary Bonus.
• Participation in the Employee of the Quarter Program.
• Monthly $100 Connectivity Stipend Reimbursement.
• RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree