Technical Delivery Manager

MDW Associates•Huntsville, AL

1d•Hybrid

About The Position

MDW Associates is seeking a Technical Delivery Manager to support our Missile Defense Agency (MDA) customer at Redstone Arsenal, Alabama. This role focuses on leading sustainment and enhancement efforts for a newly implemented Appian-based software suite used for Acquisition, Human Resources, and Financial Management. The Technical Delivery Manager will lead software developers and other technical personnel, acting as a key interface between the government customer and the development team. This is a hybrid position based in Huntsville, Alabama, requiring candidates to be within a two-hour commuting distance or willing to relocate.

Requirements

Strong decision-making skills
Strong Time Management skills
Ability to multi-task and shift to customer needs
Ability to explain technical concepts to non-technical stakeholders
Ability to explain business process rules, government regulations, and government accounting to developers
Strong Microsoft PowerPoint, Word, Excel, Outlook, Teams skills
Experience in customer-facing roles
Excellent problem-solving skills
Agile practices (Scrums, Sprints, Stories, etc.)
Knowledge of Software Development Life Cycle
Active Secret Security Clearance

Nice To Haves

Experience leading teams of developers
MS/MA in business, technical or related field with 10 years or greater of DoW Experience, especially in Software Development/Sustainment
Experience with Appian or any SaaS Product
Experience with Jira
Knowledge of Government Acquisition Process
Knowledge of Government Accounting and Financial Management
Knowledge of Government Human Resource Management

Responsibilities

Serve as the primary point of contact for customer engagement.
Build and maintain strong, trusted customer relationships.
Lead meetings including sprint reviews, status updates, and issue resolution.
Manage customer expectations, risks, and dependencies.
Ensure solutions are delivered on time, within scope, and with high quality.
Drive sprint planning, prioritization, and backlog refinement in collaboration with the development group.
Monitor progress, identify risks, and minimize schedule delays.
Ensure alignment between government customer requirements and technical implementation.
Maintain a strong understanding of the product architecture, capabilities, and limitations.
Provide hands-on guidance when needed.
Ensure product configurations and customizations are aligned with the customer's strategic direction.
Work with Helpdesk to proactively build solutions to common user issues.
Support team workload management.
Provide performance feedback and contribute to professional development.
Track delivery metrics and report status to internal stakeholders.
Drive process improvements across delivery workflows.
Ensure documentation standards and governance requirements are met.
Contribute to best practices and reusable frameworks.