Technical Delivery Manager

Valtech

4d • CA$100,000 - CA$160,000 • Hybrid

About The Position

Valtech is seeking a Technical Delivery Manager passionate about experience innovation to join the technology team of a leading luxury maison. This role supports an international e-commerce program as part of the eFlagship digital transformation initiative, heavily utilizing the Salesforce ecosystem (Salesforce Commerce Cloud / SFCC). The ideal candidate will possess a strong blend of project management, delivery leadership, and technical understanding, with the ability to pilot complex e-commerce projects and multi-market rollouts within a SAFe delivery framework. This delivery-focused role operates at the intersection of business, technology, and partners, driving day-to-day delivery across web performance, security, test automation, partner management, and continuous platform improvement, with a focus on automation, AI, and efficiency. The role requires someone who combines delivery leadership with sufficient technical depth to be credible on a Salesforce-based e-commerce platform, actively driving rollouts, clarifying ownership, managing partners, and ensuring multi-market execution. The ideal candidate is comfortable in a fast-paced, multi-stakeholder, multi-time-zone environment and has a strong SAFe and delivery discipline with an appetite for automation and AI.

Requirements

• Proven experience as a Delivery Manager, Technical Project Manager, or similar role in a complex, multi-team technology environment.
• Strong e-commerce delivery experience, with hands-on exposure to Salesforce Commerce Cloud (SFCC) (mandatory).
• A solid mix of project management discipline and genuine technical understanding — able to engage credibly with engineers, architects, and technical leads.
• Experience working within an Agile / SAFe delivery framework, including PI Planning and feature-level tracking.
• Familiarity with day-to-day delivery topics: web performance, platform security, test automation, and continuous improvement.
• Demonstrated experience managing external partners and system integrators.
• Strong ability to track dependencies, risks, milestones, and delivery commitments across multiple teams and markets.
• Excellent communication skills, with the ability to interact with both technical teams and business stakeholders.
• Strong organizational skills, attention to detail, and ability to bring structure to complex or ambiguous situations.
• Ability to operate independently and proactively drive follow-up, alignment, and issue resolution across time zones.
• +6 YEARS of experience
• Growth mindset and a drive to make a lasting impact.
• Comfortable in a fast-paced, multi-stakeholder, multi-time-zone environment.
• Strong SAFe and delivery discipline.

Nice To Haves

• Broader Salesforce ecosystem knowledge beyond SFCC (e.g., Service Cloud, Marketing Cloud, CRM, clienteling-related platforms).
• Experience in retail, luxury, omnichannel, CRM, clienteling, or e-commerce domains.
• Experience with international, multi-market rollouts and the coordination they require.
• Familiarity with delivery and PM tooling such as Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, or Excel.
• Experience with release management, UAT coordination, and production deployment planning.
• Hands-on interest in automation and AI-assisted delivery practices.

Responsibilities

• Pilot e-commerce projects and platform rollouts across different international markets, managing scope, timelines, dependencies, and risks end to end.
• Coordinate market-specific delivery while maintaining alignment with the global platform and program standards.
• Ensure clear communication and reporting across business stakeholders, technical teams, and delivery partners.
• Track and manage features within the SAFe delivery framework, including participation in and preparation for PI Planning.
• Maintain visibility on feature progress, dependencies, and commitments across teams and program increments.
• Work closely with Product Owners, Scrum Masters, and delivery teams to keep delivery cadence and execution on track.
• Drive ongoing delivery across web performance, platform security, and test automation.
• Manage and follow up with external partners and system integrators, holding them accountable to quality and timelines.
• Champion continuous improvement of the e-commerce platform — stability, performance, quality, and operational efficiency.
• Partner closely with business, technical, and vendor teams to align priorities and unblock delivery.
• Act as a connection point between business needs and technical execution, clarifying ownership and driving follow-up.
• Bring an appetite for automation, AI, and new approaches to improve delivery efficiency and reduce manual effort.
• Identify opportunities to streamline delivery workflows, testing, and reporting through modern tooling and AI-assisted practices.

Benefits

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed