Manager, Technical Delivery

Carnival Corporation • Miami, FL

4d • Hybrid

About The Position

The Manager, Technical Delivery is responsible for leading and overseeing a team of Technical Delivery Project Managers within Global Gaming, ensuring projects are executed with discipline, consistency, and alignment to Technical Delivery PMO governance standards. This role reports to the Technical Delivery Director and is accountable for driving successful delivery of IT initiatives across multiple brands by ensuring projects are managed within scope, schedule, and budget. The Manager partners closely with Application Owners and the PMO Governance Lead to ensure adherence to standardized processes, tools, and methodologies. In addition to team leadership, the role actively manages complex projects and maintains full visibility across the project portfolio, providing guidance, escalation support, and hands-on intervention when needed to ensure successful delivery outcomes.

Requirements

• Bachelor’s degree in Engineering, Information Technology, or related field
• 3–5 years of experience managing Project Managers or leading delivery teams
• 5–8+ years of experience as a Project Manager or Program Manager
• Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid)
• Hands-on experience with PM tools (MS Project, Wrike, Monday.com, Azure DevOps)
• Solid understanding of IT systems, infrastructure, and application delivery
• Proven experience managing IT project teams and overseeing multiple concurrent projects
• Experience in full project lifecycle delivery (initiation, requirements, design, testing, release, closure)
• Experience reviewing and validating project plans, status reporting, risks, issues, and financials
• Experience supporting testing strategies, test execution, and release coordination
• Experience working with cross-functional teams including application, infrastructure, and business stakeholders
• Experience implementing or adhering to PMO governance frameworks and standards
• Experience managing project dependencies, resource allocation, and competing priorities

Nice To Haves

• Experience in hospitality, gaming, or multi-brand enterprise environments

Responsibilities

• Manage and lead a team of ~5 Technical Delivery Project Managers
• Provide coaching, mentoring, and performance management
• Ensure consistency in project execution, reporting, and governance adherence
• Support career development and growth of PMs
• Maintain full visibility across all projects managed by direct-report PMs
• Review project plans, status reports, risks, issues, and financials
• Ensure projects are delivered on time, within budget, and within scope
• Provide escalation support and intervene proactively when delivery is at risk
• Ensure all projects align with PMO Governance frameworks and processes
• Partner with PMO Governance Lead to enforce standards and discipline
• Work closely with Application Owners to ensure alignment with business priorities
• Ensure compliance with IT, security, and brand-specific governance requirements
• Manage complex or strategic projects directly as needed
• Take ownership of projects when PMs are unavailable (e.g., OOO coverage)
• Support requirements gathering, planning, execution, testing, and release
• Ensure consistency across all lifecycle phases
• Provide executive-level reporting and portfolio visibility
• Act as primary escalation point for stakeholders
• Facilitate alignment across IT, business, and cross-brand teams
• Ensure clear, consistent communication across all delivery initiatives

Benefits

• Annual cash bonus program
• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager