Technical Delivery Manager

Jolera • Troy, MI

7d • Hybrid

About The Position

Jolera is a multinational Global Systems Integrator (GSI) that delivers comprehensive IT solutions to clients and partners worldwide. With over 650 professionals, Jolera designs, implements, and manages effective, competitive, scalable, and value-driven technology systems. Their services include customized technology solutions, IT assessments, IT device and infrastructure management, data backup and recovery, cloud and on-premise migrations, security services, and 24/7/365 quad-lingual end-user support. This role is for a Technical Delivery Manager with deep enterprise infrastructure experience to lead the technical direction of a managed services pod in Troy, Michigan. The candidate will be a hands-on engineering leader directing technical teams, focusing on architecture quality, change posture, and the technical roadmap for enterprise customer infrastructure.

Requirements

• 10+ years across enterprise infrastructure roles, including time as a senior architect, principal engineer, lead consultant, or senior delivery role with real technical depth.
• Strong working knowledge of VMware vSphere, Microsoft Azure (IaaS and PaaS), Microsoft 365 and Entra ID, enterprise networking (cloud-managed and traditional), and enterprise firewalls.
• Demonstrated ability to direct technical teams without owning their HR line.
• ITIL and ITSM fluency, with practical experience operating against an enterprise change, incident, and problem management framework.
• Excellent written communication, with the ability to own executive-grade documents end-to-end.
• Comfortable being on-site in Troy, MI multiple times per week with some weeks heavier than others.
• Authorized to work in the United States.

Nice To Haves

• Prior MSP, MSSP, or Global Systems Integrator (GSI) delivery experience.
• Hyperconverged infrastructure (HCI) lifecycle and migration experience on any major platform.
• Virtual desktop infrastructure (VDI) operations or migration leadership.
• Direct experience operating alongside customer-side program leadership, PMO, or VMO.
• ServiceNow administration or implementation experience (CSA, CIS-ITSM, CIS-CSM).
• Microsoft or VMware certifications at the architect or expert level.

Responsibilities

• Direct a dedicated technical pod consisting of technical staff supported by a shared engineering bench of Cloud, Network, Compute, ITSM, and Endpoint specialists.
• Own end-to-end technical accountability for enterprise customer infrastructure including multi-site data center, branch, and cloud estates.
• Lead architecture reviews, change advisory boards, and root-cause analysis sessions in a hands-on capacity.
• Run point on enterprise infrastructure refresh programs across compute, storage, network, and virtualization, including design, vendor evaluation, migration planning, and execution oversight.
• Partner with customer-side program leadership on cadence, scorecards, and escalation paths, with clear technical and commercial RACI established at engagement kickoff.
• Serve as Jolera’s senior technical voice in front of customer CIOs and IT directors during executive engagements.
• Coach the on-site Senior Architects and bench engineers, raising the technical bar of everything the pod delivers each quarter.
• Produce executive-grade written communication including root-cause analyses, design documents, scorecards, and roadmap summaries on a weekly cadence.

Benefits

• A competitive salary and benefits package that appreciates your worth.
• Perks that make every day a bit more special.
• Opportunities for professional growth and development that will push your career to new heights.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed