Technical Customer Support (3191)

Ironclad Environmental Solutions • Auburn Hills, MI

30d • Onsite

About The Position

The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on Telemetry devices company wide. Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers.

Requirements

• Supporting, troubleshooting, and monitoring alarms on Telemetry devices
• Customer service
• Uptime management
• Managing growing demands and needs of internal and external customers
• Managing daily support calls and support tickets
• Monitoring telemetry devices through Internet of Things (IoT) management software
• Making proactive callouts for device status
• Interacting with team members to assist in troubleshooting and identifying root cause of system problems
• Managing and troubleshooting dispersed telemetry systems company-wide
• Aiding in the development of an Application Patching Process
• Assisting in the process to help improve and enhance the IoT management software

Responsibilities

• Manage daily support calls and support tickets
• Monitor telemetry devices through Internet of Things (IoT) management software
• Make proactive callouts for device status
• Interact with team members to assist in troubleshooting and identifying root cause of system problems
• Manage and troubleshoot the dispersed telemetry systems company-wide
• Aid in the development of an Application Patching Process
• Assist in the process to help improve and enhance the IoT management software

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed