Technical Customer Support Specialist - Contract-to-hire opportunity

SalesRabbit • Round Rock, TX

19d • Onsite

About The Position

As a Technical Customer Support Specialist at SalesRabbit, you will help our customers succeed by resolving support issues quickly, clearly, and with empathy. You will be the go-to problem solver for our customers, supporting them through phone, email, and chat, documenting and troubleshooting issues across our mobile and web platforms, and escalating effectively when needed. This is a full-time, fixed-term (6-month) Customer Support Tier 1 role. Top performers will be considered for regular full-time roles based on business need and performance. You’ll get structured onboarding, hands-on product training, and clear performance expectations from week 1.

Requirements

• Experience in a customer-facing environment (call center, help desk, retail, hospitality, or similar)
• Strong written and verbal communication skills (this role is communication-heavy)
• High reliability and follow-through (strong ownership, consistency, responsiveness, the ability to keep commitments in a fast-moving support environment)
• Technical proficiency navigating iOS, Android, and web applications
• A methodical approach to problem solving

Nice To Haves

• Have a strong sense of curiosity and enjoy improving processes
• Be both humble and confident, comfortable learning and taking feedback
• Thrive in a fast-moving, high-growth environment
• Care about customers and helping them succeed
• Be willing to roll up your sleeves and help wherever needed
• Bring high character, reliability, and a team-first mindset

Responsibilities

• Provide support to customers via phone, email, and chat with empathy, clarity, and professionalism
• Troubleshoot issues across mobile (iOS/Android) and web, using a consistent and methodical approach
• Ask strong discovery questions to understand the customer’s workflow, symptoms, and desired outcome
• Document issues clearly, including what the customer is experiencing, what you tried, and what should happen next
• Share accurate, confidence-building ticket updates that set expectations without overpromising
• Escalate issues appropriately, including clear context and reproduction steps when possible
• Identify trends and recurring issues, and share insights to reduce repeat problems
• Support a disciplined, reliable support function by following defined processes and maintaining schedule adherence
• Participate in training and coaching during onboarding to ramp quickly and contribute consistently

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed