Technical Customer Support Specialist

Ram Technologies

6d•$80,000 - $90,000•Remote

About The Position

RAM Health is hiring a Technical Customer Support Specialist. Our ideal candidate has the ability to forge strong customer relations, as well as identify and evaluate business needs. Working as part of the Customer Support team, the Technical Customer Support Specialist must possess strong reading comprehension, plus writing and analytical skills. Related healthcare or software implementation experience is welcomed. This is a permanent, 100% remote position that allows you to live anywhere in the U.S. and work from your home office. RAM does not provide sponsorship for U.S. employment and candidates must be authorized to work in the U.S.

Requirements

Bachelor of Science or Bachelor of Business Administration degree with a focus in Management Information Systems or Health Care preferred or equivalent experience is preferred.
2+years of technical customer service experience.
Knowledge of the healthcare industry and/or working experience with technology (i.e. UNIX, SQL, etc) is a plus.
Strong analytical, organizational and communication skills.
Knowledge of Microsoft Office product suite.
Ability to work independently or collaboratively as a member of a team.
Candidates must be authorized to work in the U.S.

Nice To Haves

Related healthcare or software implementation experience is welcomed.

Responsibilities

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.
Records client interactions, including inquiries, complaints, comments, and actions taken.
Determine information needed from client for research (logs, data dumps, screen prints, etc).
Analyzing client data to assist clients with configuration issues.
Creating and running database queries to evaluate data.
Configuring and testing within the system to make recommendations to clients.
Identifying and facilitating issue resolution with functional and technical groups.