Technical Customer Support Professional

Trimble Inc.•Dayton, OH

1d•$85,900 - $118,100•Hybrid

About The Position

Shape the Future of Heavy Equipment Autonomy as a Senior Technical Customer Support Professional. Join an international team at the cutting edge of precision positioning technology, where you will directly influence product quality and drive innovative machine control solutions for global leaders like Trimble and Caterpillar. This high-impact role gives you the unique opportunity to solve complex global challenges while shaping product requirements early in the development cycle for the earthmoving and paving industries. The Trimble Field Systems segment provides solutions to increase precision and productivity in construction tasks by empowering stakeholders to collect accurate information and manage conditions with cutting-edge technology. About Caterpillar Trimble Control Technologies (CTCT): The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control, and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance. For more information on currently developed products, see http://construction.trimble.com/earthworks.

Requirements

Minimum 8 years of technical experience with machine control and guidance systems.
Proven expertise troubleshooting CAN/J1939, Ethernet, and wireless communications.
Demonstrated ability to work independently and guide teams through complex technical challenges.
Strong analytical and communication skills with a two-year or higher degree in a technology-related field.

Nice To Haves

Hands-on experience with GPS, machine control, and guidance system design or validation.
Strong mechanical and electrical aptitude with experience in bench and machine test environments.

Responsibilities

Spearhead timely problem resolution and manage emerging quality issues for worldwide machine control and guidance products.
Lead global working groups and project teams to solve complex technical challenges using sophisticated analytical thought.
Drive process changes and identify internal inefficiencies to significantly improve customer outcomes.
Partner with internal project teams early in the development cycle to provide support requirements and shape future product design.
Author and distribute critical support documentation to parent companies and manage global tracking databases.