Technical Customer Support Professional

Trimble Inc.•Westminster, CO

5d•Hybrid

About The Position

Drive Innovation as our Next Technical Customer Support Professional! Ready to make a tangible impact on global industries using cutting-edge structural fabrication technology? Trimble is looking for a passionate problem-solver like you to deliver advanced technical solutions, collaborate with industry experts, and empower our users to streamline their workflows with confidence and efficiency. About Us Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be at the forefront of resolving advanced technical challenges for our Detailing and Fabrication suite, directly influencing customer success and shaping the user experience for structural fabrication professionals globally. You will expand your mastery of advanced workflows while contributing to high-impact support documentation and mentoring peers in a collaborative, continuous-learning environment.

Requirements

Minimum of 1 year of hands-on experience utilizing Trimble PowerFab software.
Proven capability to troubleshoot advanced product usage, customization, and software interoperability issues.
Strong technical communication skills with experience managing client cases via telephony, email, and remote desktop tools.
Familiarity with utilizing advanced search functions within CRM systems like Salesforce to research historical technical cases.

Nice To Haves

Experience utilizing Jira for tracking software bugs and product feature requests.
Background in creating customer-facing instructional media, user assistance documentation, or knowledge base articles.
Experience supporting structural fabrication, detailing, or digital construction workflows.

Responsibilities

Architect effective solutions for complex product usage, customization, and interoperability issues using advanced internal resources and CRM diagnostics.
Deliver premium omnichannel support via phone, email, online forums, and remote desktop sessions to ensure exceptional service delivery.
Collaborate on strategic case escalations, partnering with senior leadership and global help desks while maintaining case ownership to drive personal development.
Champion product improvement by identifying, documenting, and managing software bugs and feature requests directly within Jira.
Create and peer-review high-impact online support materials, instructional media, and training documentation to empower the global user community.