Technical Customer Success Manager - Networking & Infrastructure
About The Position
Legrand has an exciting opportunity for a Technical Customer Success Manager to join the Data Center Power and Control Division ZPE Systems Team. This is a remote position in United States. ZPE Systems, part of Legrand’s Access & Control team and a leader in Out‑of‑Band (OOB) Network and Infrastructure Management, is seeking a Technical Customer Success Manager to support our global enterprise customers. As a Technical Customer Success Manager, you will own the technical success of enterprise customers across the full customer lifecycle. This role intentionally spans selective pre‑sales engagement and primary post‑sales ownership, ensuring what is sold can be delivered successfully and that customers achieve long‑term value after deployment. This is not a quota‑carrying or sales engineering role.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience.
- Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar roles.
- Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs)
- Experience leading customer‑facing technical conversations
- Ability to manage work across pre‑ and post‑sales phases
Nice To Haves
- Experience with Out‑of‑Band infrastructure (console servers, KVM, IPMI)
- Automation and scripting (Python, Bash)
- NetOps tools and observability platforms
- Familiarity with RESTful APIs, CI/CD pipelines (Jenkins, GitLab CI), and NetOps principles.
- Experience with automation/orchestration tools such as Ansible or Terraform.
- Understanding of NetConf, RestConf, or gNMI.
- Basic cloud networking concepts across AWS, Azure, and/or GCP.
- Experience with monitoring and observability platforms: Nagios, Zabbix, Prometheus, Grafana.
- Familiarity with ServiceNow or similar ticketing systems.
- Familiarity with enterprise systems (Salesforce, Jira).
Responsibilities
- Partner with Sales on complex or strategic opportunities to validate technical requirements and architectures
- Support RFIs/RFPs and solution scoping to reduce delivery risk and align expectations
- Ensure proposed solutions are realistic, supportable, and scalable
- Own post-sale technical onboarding, deployment, and enablement
- Lead complex Out‑of‑Band infrastructure deployments end to end
- Act as the long‑term technical advisor driving adoption, reliability, and customer satisfaction
- Deliver training and professional services directly or via partners
Benefits
- Comprehensive health benefits
- Industry-leading 401(k) match
- Paid maternity and parental leave
- PTO
- Holidays
- Disability coverage
- Bonus opportunities
- Paid volunteer time
- Access to an active Employee Resource Groups that support women in engineering and underrepresented identities
- Comprehensive medical, dental, and vision coverage
- High employer 401K match
- Paid time off (PTO) and holiday pay
- Short-term and long-term disability benefit plans
- Above-benchmark paid maternity and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
