Technical Customer Success Manager, AMER West

Akuity • Memphis, TN

2d • Remote

About The Position

As a Technical Customer Success Manager at Akuity, you will work closely with customers to guide them through their Argo journey, drive adoption, and ensure they realize maximum value from Akuity’s platform. You will serve as a trusted advisor, helping customers achieve their business and technical goals while advocating for their needs internally. Akuity is a company founded on the belief that open-source software is the most impactful way to build lasting technology, specifically advocating for Argo and sharing expertise with its users. The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage development and deployment across hundreds, if not thousands, of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only end-to-end GitOps platform for enterprises. Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things.

Requirements

• 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role.
• Prior experience working with clients of all sizes.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives.
• Self-starter with the ability to work independently in a remote environment.
• Naturally curious, eager to learn and adapt in a fast-paced environment.
• Willingness to travel as needed.

Nice To Haves

• 5+ years overall experience in customer-facing roles.
• Technical background, ideally with hands-on knowledge of Kubernetes.
• Familiarity with DevOps, GitOps, or Cloud Native technologies.
• Experience driving adoption, retention, and customer advocacy.
• Up-to-date on the latest trends in the DevOps ecosystem.

Responsibilities

• Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.
• Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity’s products and services.
• Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.
• Drive implementation and onboarding with a focus on accelerating time to value.
• Develop, prepare, and nurture customers for advocacy and long-term partnership.
• Work with customers to define and achieve business and technical goals, KPIs, and success metrics.
• Partner with sales to drive renewals, expansions, and up-sell opportunities.
• Advocate customer needs across product, engineering, marketing, and support teams.
• Manage accounts across different stages of the customer lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed