Technical Customer Success Manager

MintMCP • San Francisco, CA

5d • Onsite

About The Position

MintMCP helps companies put agents to work safely by building the infrastructure that makes a company's own work runnable by them. Our product gives agents governed access to company data and tools, ensuring trust by scoping access to exactly what an agent needs and capturing necessary data flows and audit logs. We are building the rest of the agent stack, aiming to become the system a company's work runs on. We are an AI-native company, with more agents than employees, and have grown to over 40 paying customers since launching in February 2026, including Coursera, Arlo, and Braze. We are backed by prominent investors and angels, and our founders have strong academic and industry backgrounds in machine learning.

This role is the first dedicated post-sales hire, responsible for building the customer success function from the ground up. You will own the customer relationship from deal signing through renewal and expansion, driving onboarding, ensuring product adoption, and managing account health. You will act as the primary point of contact for customers, advocating for their needs internally while also guiding them on best practices. This role requires building repeatable processes, templates, and cadences for customer success, and will involve travel to meet customers. As the customer base grows, you will help shape hiring decisions and have the opportunity to grow into leading the customer success team.

Requirements

• Exceptional with customers; people trust you quickly and you keep rollouts on track independently.
• Experience owning customer relationships end-to-end in customer success, account management, consulting, or a client-delivery role.
• Ability to run a plan and drive it to an outcome across a customer's team, aligning stakeholders, tracking commitments, and maintaining momentum.
• Comfortable in technical conversations without being an engineer; able to hold your own with technical buyers, explain the product's value, and know when to involve the technical team.
• Experience carrying retention and expansion, or possessing the commercial instinct to do so, with a track record of maintaining and growing relationships.
• Experience building structure where there was none, including playbooks, templates, and cadences.
• Calm under pressure and able to own the outcome when a customer is unhappy.
• AI-native or ability to become AI-native quickly, with genuine curiosity about AI, agents, and their adoption by companies.
• Ability to move fast without excessive process.
• Desire to grow into leading a team.

Nice To Haves

• AI solutions engineer or forward-deployed engineer background.
• Experience selling to or supporting technical and engineering buyers.
• Experience with enterprise rollouts involving security review, procurement, and multi-threading.
• Comfort representing the company in person at business reviews, dinners, and on-site meetings with technical and security leaders.

Responsibilities

• Own the customer relationship from deal signing through renewal and expansion.
• Build the mutual delivery plan with the customer, defining success metrics, responsibilities, and timelines.
• Drive customer onboarding and ensure the product is live against real use cases.
• Monitor account health, run check-ins and business reviews, and proactively identify and mitigate risks.
• Pull in engineering or founders when customer needs exceed your capacity.
• Own renewals and identify opportunities for account expansion (more teams, more agents, more of the company's work).
• Resolve critical customer issues when they arise.
• Advise customers on their needs, reframing requests based on best practices and company insights.
• Advocate for customer needs internally to founders, balancing customer wants with company priorities.
• Build the customer success function by creating repeatable motions, including delivery plan templates, health scoring, review cadences, and sales handoffs.
• Assist in hiring decisions for future customer success team members.
• Grow into leading the customer success team.
• Travel to meet customers.

Benefits

• Competitive base, variable, and significant equity.
• Full ownership of your accounts.
• Room to build the function and grow into leadership.
• Direct access to the CEO, customers, and product decisions.
• Health benefits.
• A team that puts family and health first.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed