Technical Customer Success Manager, API

Zillow•Remote-AZ, AZ

5d•Remote

About The Position

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Requirements

Interpersonal skills
Technical product knowledge and expertise

Responsibilities

Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.