Technical Customer Success

Eon

6d•$150,000 - $200,000•Hybrid

About The Position

Eon is seeking a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role responsible for owning the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. The role involves working directly in customer cloud environments, building lightweight technical solutions, and helping customers derive value from EON quickly, while also identifying opportunities for relationship growth. The position reports to the Head of CS & Support and collaborates closely with Sales Engineering, Product, and Engineering teams.

Requirements

3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
Strong hands-on cloud experience and comfort working directly in customer environments
Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
Experience supporting enterprise customers and complex organizations
Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
Strong communication skills with both technical and business stakeholders
Commercial mindset and comfort driving renewal and expansion conversations
Willingness to travel occasionally for customer meetings

Nice To Haves

Experience with cloud-native backup or data protection solutions
Familiarity with CRM and CS tools (Salesforce, Gainsight)
Proven success with renewals and expansions
Startup experience and comfort building processes from scratch

Responsibilities

Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
Build scripts, configurations, and small technical solutions to accelerate time-to-value
Serve as the primary technical contact for a portfolio of enterprise customers
Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
Troubleshoot and resolve complex issues with Support and Engineering
Own renewals and renewal forecasting for your book of business
Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
Partner with Account Executives on account planning and growth
Work with Sales Engineers during pre-sales and expansion cycles
Bring structured customer feedback to Product and Engineering
Help build scalable CS processes, playbooks, and documentation