Technical Customer Success Executive, Manufacturing (Copy)

Instrumental, Inc.•Palo Alto, CA

7d•$180,000 - $250,000•Hybrid

About The Position

Instrumental is seeking a Technical Customer Success Executive to partner with leading electronics manufacturers and help them achieve measurable business impact using the Instrumental manufacturing acceleration platform. The role combines manufacturing expertise, technical problem-solving, and customer leadership. It is hands-on with customer deployments, manufacturing data, and production challenges, while also building relationships with engineering leaders and executives. The position owns a portfolio of strategic customers and supports teams across engineering, manufacturing, quality, and operations. The Executive leads customer deployments and manufacturing programs, analyzes manufacturing and test data, communicates measurable improvements, and drives platform adoption and strategic growth. The role also represents customer needs internally and works with Product, Engineering, Sales, Data Quality, and company leadership to deliver customer value. Instrumental is a collaborative, growing team energized by having impact. Employees work in the Palo Alto office at least three days a week and travel to customer sites across the globe as opportunities arise. The representative annual overall total compensation for the position in the Bay Area is $180,000–$250,000; job level and salary opportunity are evaluated through the interview process.

Requirements

8+ years of experience in hardware development, manufacturing, test, quality, reliability, or technical program management within the electronics industry.
2+ years of experience working directly with customers, manufacturing partners, or cross-functional teams with responsibility for technical outcomes.
Deep understanding of manufacturing KPIs, including yield, failure analysis, throughput, quality, and production readiness.
Experience analyzing electronics test, functional, or reliability data to identify root causes and drive improvements.
Ability to translate complex technical problems into clear business impact and communicate effectively with executive stakeholders.
Strong written and verbal communication skills, including experience creating data-driven presentations that influence decisions.
Ability to build trust, influence teams without direct authority, and drive outcomes in ambiguous startup environments.
Strategic mindset and ability to identify opportunities, build action plans, and execute with urgency.

Responsibilities

Own a portfolio of strategic customers and partner with engineering, manufacturing, quality, and operations teams to accelerate NPI timelines, improve first pass yield, and maximize the value of the Instrumental platform.
Lead customer deployments and manufacturing programs, including launching programs and production lines, configuring customer projects, supporting station deployments, running correlations, reviewing discoveries and monitors, and ensuring manufacturing data is accurate and actionable.
Analyze manufacturing and test data to identify opportunities, quantify improvements in yield, failure analysis time, throughput, and quality, and communicate business impact to customer stakeholders.
Lead quarterly business reviews with VP-level stakeholders, present customer outcomes, identify opportunities for expansion, and maintain Instrumental as a strategic partner.
Represent customer challenges, technical needs, and future roadmaps, partnering with Product, Engineering, Sales, Data Quality, and company leadership to influence priorities and deliver customer value.
Take initiative, navigate ambiguity, and act with ownership and urgency to deliver results for customers.
Comply with company security and privacy policies and promptly report suspected security incidents or policy violations.