Technical Customer Solution Director

Ericsson • Morristown, NJ

4d • $185,000 - $242,550 • Onsite

About The Position

Ericsson is seeking a Technical Customer Solution Director specialized in 5G/4G Radio Access Network (RAN) software to provide expertise in existing and future RAN SW offerings. This includes software for distributed nodes (purpose-built BBU and Cloud RAN), as well as centralized network management nodes (rApps). In this role, you will own strategic SW solution areas, addressing demanding customer requirements and aligning them with Ericsson’s strategic priorities and software roadmap. You will work closely with Commercial and Delivery organizations as part of the Core 3 team, helping turn customer needs into robust solutions and successful business.

Requirements

• More than 10 years of experience in Technical Pre-sales, Development, or Service Delivery (Post-sales) in mobile networks.
• Deep RAN SW product portfolio knowledge including LTE, NR FDD, NR TDD, and mmW.
• Familiarity with Ericsson’s RAN portfolio, including Radio, Compute HW, Cloud RAN, EIC, and rApps.
• Strong understanding of RAN/mobile network deployment scenarios, performance, optimization and related KPIs.
• Deep understanding of software development processes.
• Deep understanding of new SW introduction processes with major CSPs, including CI/CD practices.
• Understanding of AI models, training processes, and their applicability to AI in RAN.
• Familiarity with RAN interoperability projects (e.g., device testing, 5G Core integration).
• Strong team-player mindset, working closely with Sales, Product Management, PDU, Domain and Program Office.
• Familiarity with AI productivity tools.
• Very good collaboration skills and the ability to work across organizational boundaries.
• Excellent communication skills, able to explain complex technical topics clearly to diverse audiences.

Responsibilities

• Be part of a Customer Unit Radio SW program, working closely with customers and Ericsson teams; the role is based in Morristown, New Jersey.
• Position Ericsson as a technology leader, communicating and driving Ericsson’s technology strategy and vision with customers across headquarters and markets.
• Manage RAN SW customer requirements, ensuring strategic alignment with Ericsson’s relevant Product Lines.
• Align customer requirements with Ericsson and ecosystem partners to secure end-to-end solution feasibility.
• Contribute to knowledge sharing, ensuring the customer vision and strategy — and its implications on Ericsson technology and solutions — is communicated to Business Unit and Product Development Unit stakeholders.
• Secure timely delivery of critical features, following through the FOA process and implementing short- and mid-term strategies for successful project execution.
• As a member of the Core 3 team, provide sales support for specific deals: respond to RFx, propose solutions covering customer requirements, and present to internal and external stakeholders.

Benefits

• Choice of three medical plan options
• Dental plan option
• 401(k) Plan with automatic 3% company contribution and matching
• Company credits for basic life insurance and basic accidental death and dismemberment coverage
• Short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed