Technical Customer Service Representative - Health and Safety

Tenaquip Limitee•Baie-D'Urfé, QC

5d•Hybrid

About The Position

The Technical Customer Service Representative provides knowledgeable support to customers by answering product-specific questions, recommending appropriate industrial solutions, and ensuring that orders are processed accurately and on time.

Requirements

High school diploma or equivalent.
Minimum 3-5 years of customer service experience or equivalent.
Fluently communicates in both French and English across a range of routine and professional tasks; consistently understands and responds to instructions, inquiries, and conversations with ease

Nice To Haves

Post-secondary education in a related field (asset).
Health and Safety products experience (asset)

Responsibilities

Respond to customer inquiries related to industrial Health and Safety product specifications, applications, and usage.
Recommend suitable Health and Safety products and solutions based on customer needs and site requirements.
Process incoming quotes and orders accurately, track order status, and communicate updates clearly to customers.
Coordinate with sales teams, sales specialists, and customer service representatives for product-specific questions.
Maintain accurate customer records, quotes, and communications in systems.
Process daily reports for order status and follow up accordingly.
Provide clear and timely updates on product availability, lead times, and delivery schedules.
Coordinate onsite visits with clients and sales specialists.
Deliver training to customer service representatives on effectively asking targeted product-related questions to better understand customer needs.
Support business development by identifying additional product opportunities and cross-selling when appropriate.
Proactively identify customer needs and recommend relevant products or upgrades to maximize sales opportunities and enhance customer satisfaction.
Additional responsibilities may be assigned as needed to support evolving team, departmental, or organizational goals.
Adhere to all health and safety policies, actively maintain a safe work environment, and promptly report any hazards, incidents, or unsafe conditions to a supervisor.