Technical Customer Care Representative - Health & Wellness
About The Position
Sunlighten is seeking a tech-savvy, customer-focused, and efficient Technical Customer Care Representative to join their growing Customer Care team. This role involves answering customer calls regarding their saunas, diagnosing issues, and finding solutions. Representatives will communicate with customers via phone, email, and online chat regarding orders and product returns, and will also guide customers through the installation and assembly of their sauna products. The ideal candidate will become an expert on Sunlighten saunas to provide effective customer service. Sunlighten is a global leader in infrared sauna therapy, celebrating 25 years of innovation and expanding its global footprint.
Requirements
- 1+ year of experience in a technical troubleshooting role, such as Help Desk, website support, digital/wireless devices, and/or apps.
- 1+ year of experience working with systems such as Microsoft Office Suite, Windows, NetSuite and/or Salesforce.
- Associate's Degree.
- High school diploma + relevant work experience will be considered.
- Must reside in or be willing to commute to the Leawood, KS area daily.
- Must be willing to work Monday-Friday from 9AM-6PM.
- Strong time management skills.
- Ability to manage and process multiple tasks simultaneously.
- Strong technical abilities and problem-solving skills.
- Strong communication skills.
- Strong customer service skills.
Responsibilities
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Assist customers with technical troubleshooting of products.
- Strive for one-point call resolution.
- Process customer orders/changes/returns according to established department policies and procedures.
- Provide timely feedback to Customer Care leadership regarding service failures or customer concerns.
- Partner with the sales team to meet and exceed customers’ service expectations.
- Use CRM to process and resolve customer cases in a timely and efficient manner.
- Performs other duties as assigned.
Benefits
- Competitive Paid Time Off Policy
- Paid Holidays
- Floating Holidays
- Fully Equipped Fitness Center
- On-Site Lunch Program featuring a James-Beard Award Winning Chef
- Health (HSA & FSA Options), Dental, and Vision Insurance
- Life and Short-Term Disability Insurance
- 401(k) with company contributions
- Profit Sharing
- Professional Development and Tuition Reimbursement
- Associate Discounts on Saunas, Spa Products and Day Spa Services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
