Technical Customer Analyst (R-19216)

Dun & Bradstreet • Jacksonville, FL

6d

About The Position

The Technical Customer Analyst will work independently as well as partner with technical and customer-facing teams to support complex technical solutions for our customers, specifically responsible for the troubleshooting and resolution of technical issues.

Requirements

• Bachelor’s degree with 5 to 8 years of related experience
• Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files
• Strong proficiency and experience in JavaScript
• Experience in performing admin work in CRM environment, e.g. SFDC
• Strong customer focus and capability for taking ownership for issue resolution
• Strong analytical, problem-solving and trouble shooting skills
• Experience using AI in a professional capacity to improve productivity and efficiency
• Results-oriented individual, able to work independently and handle multiple and/or complex priorities in a fast-paced, dynamic environment
• Ability to communicate (oral and written) complex technical requirements, issues and solution in layman terms
• Proficiency in Microsoft Office Suite skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Nice To Haves

• Intermediate SQL experience is a plus
• Experience supporting and/or using APIs is a plus

Responsibilities

• Perform timely technical support and issue management of our complex products and applications.
• Troubleshoot and resolve technical issues while working with peers and partner groups as needed.
• Seek to continue learning new features and intricacies of supported products to better support customers and internal team members.
• Interface with D&B team members to provide guidance regarding technical requirements definition and/or issue resolution.
• Interface directly with peers and internal customers to provide technical expertise and validate solutions vs. customer needs or expectations.
• Act as the subject matter expert internally and externally on how D&B systems work.
• Make recommendations for system, process and product enhancements based on experience supporting the product.

Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level