Technical Counter Sales Representative 2

Wainbee Limited • Duncan, BC

56d • Onsite

About The Position

At Wainbee, you'll be the frontline connection between our customers and the industrial solutions they need. From assisting walk-in customers and building hydraulic hose assemblies to supporting inside sales and warehouse operations, you'll play an important role in keeping our customers and business moving forward. We're also 100% employee-owned, meaning every employee has a stake in our success. When we grow, you grow. If you enjoy working with people, solving technical problems, and being part of a collaborative team, you'll find opportunities to learn, contribute, and make an impact every day.

Requirements

• Mechanical or technical education and/or proven experience in hydraulics and/or pneumatics
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint
• Strong verbal and written communication skills
• Excellent telephone etiquette and customer service skills
• Strong interpersonal skills with the ability to communicate effectively across all levels of the organization
• Customer-focused mindset with a commitment to service excellence
• Friendly, professional, and customer-focused
• Enjoy working with people and helping solve problems
• Comfortable learning technical products and applications
• Strong communicator with excellent interpersonal skills
• Organized and detail-oriented
• Able to work effectively in a fast-paced environment
• Comfortable balancing customer service, sales support, and operational responsibilities
• Committed to safety, quality, and delivering an exceptional customer experience

Nice To Haves

• Experience in industrial distribution, counter sales, or customer service
• Knowledge of hydraulic and pneumatic products and systems
• Experience building hose assemblies or working with industrial components
• Familiarity with inventory, warehousing, and order fulfillment processes
• Experience using ERP systems and sales order processing tools

Responsibilities

• Greet walk-in customers in a professional, friendly, and welcoming manner
• Assist customers in identifying products and solutions that meet their needs
• Build hydraulic and pneumatic hose assemblies using company tools, equipment, and training
• Maintain store inventory levels, product displays, and merchandising standards
• Help create a clean, organized, safe, and inviting store environment
• Participate in technical and product training programs provided by Wainbee and vendor partners
• Communicate accurate information to internal departments including Purchasing, Credit, and Technical Services
• Support additional operational activities as required
• Respond to customer phone calls and emails in a professional and timely manner
• Process customer orders accurately and efficiently
• Enter and manage quotations within company systems
• Follow up on quotations and customer inquiries to support sales growth
• Assist customers with product availability, order status, and delivery information
• Pick, pack, and ship customer orders and branch transfers
• Support inventory management and stock replenishment activities
• Follow established warehouse procedures and safety guidelines
• Operate within safe warehouse practices and equipment requirements
• Help maintain accurate inventory and an organized warehouse environment

Benefits

• Competitive Compensation
• Employee Ownership
• Employer-Paid Benefits
• Retirement Savings Plan with employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed