Technical Coordinator

Amrize • Nashville, TN

12d • Hybrid

About The Position

Amrize is seeking a highly skilled and personable Technical Coordinator to join our Elevate Team. In this role, you will serve as a subject matter expert, bridging the gap between complex roofing and building systems and our valued customers. You will be responsible for ensuring technical accuracy across project assemblies, reviewing warranty-critical documentation, and providing world-class education to sales representatives and teammates. The ideal candidate will work out of our Nashville HQ or reside within the Northeast territory.

Requirements

• Strong technical expertise (or a high aptitude to learn) in Single-Ply Roofing: EPDM, TPO, PVC.
• Strong technical expertise (or a high aptitude to learn) in Asphalt Roofing: SBS, APP, BUR.
• Strong technical expertise (or a high aptitude to learn) in Metal Systems: Standing Seam Roofs.
• Strong technical expertise (or a high aptitude to learn) in Roofing Coatings: Silicone and Acrylic Roof Coatings.
• Strong technical expertise (or a high aptitude to learn) in Urethane Systems: P.U.F. Roofing, Wall Foam.
• Strong technical expertise (or a high aptitude to learn) in Garden Roofing: Built-in-place and Modular systems.
• Must be personable, professional, and maintain a high level of integrity.
• Strong customer service focus with excellent verbal and written communication skills.
• Ability to "think outside the box" to solve complex construction challenges.
• Superior organizational and time management skills.
• Intermediate computer skills: Proficiency in Google Suite, Microsoft Office, and ability to train on internal systems.
• Ability to travel overnight 10% to 15% of the time by air or car.
• Must possess a current, valid driver’s license.
• Ability to work flexible hours with minimum notification when necessary.
• Must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.

Responsibilities

• Educate customers, sales representatives, and teammates on how to apply Elevate products per strict product specifications.
• Perform detailed technical reviews of Pre-Installation Notices (PINs) to determine suitability for the type and length of warranty requested.
• Review technical deviation requests and make acceptance determinations based on system performance requirements and site-specific conditions.
• Generate project assembly letters defining specific system requirements.
• Provide expert input on company literature, specs, and construction details to ensure accurate information is available to the market.
• Develop strong customer relationships and inspire customer confidence through technical mastery.
• Follow corporate policies, division protocols, and all applicable governmental safety regulations.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
• Promote a culture of safety and exhibit these behaviors.

Benefits

• Competitive salary
• 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed