Technical Content Specialist

Combase USA • North Las Vegas, NV

22h • $50,000 - $60,000 • Onsite

About The Position

KORONA POS is cloud point-of-sale software designed for operators who need to configure various settings without relying on IT departments or consultants. The Technical Content Specialist will be responsible for creating and maintaining all content that enables customers to use the software effectively. This includes the product manual, knowledge base, video tutorials, onboarding materials, and technical blog content. The role aims to simplify complex features for users. Initially, the position involves a 90-180 day residency within the Support department to gain in-depth product knowledge and customer understanding before transitioning to a full-time role in Marketing. This initial period is crucial for acquiring the necessary product depth and customer empathy.

Requirements

• Ability to take genuinely complicated features and make them clear.
• Product depth and customer empathy.
• Foundational help-center content creation during the support residency.
• Establish documentation strategy, style guide, and initial tutorial library.
• Full ownership of the documentation roadmap, tutorial library, and onboarding content.
• Consistent documentation of new product features at release.
• Support and Sales regularly using and relying on the content created.

Nice To Haves

• Experience with cloud point-of-sale software.
• Experience creating video tutorials.
• Experience developing customer onboarding materials.
• Experience writing technical blog content.
• Experience creating internal enablement resources.
• Experience developing partner training.

Responsibilities

• Own and maintain the KORONA POS user manual/help center, including updates for new features, releases, and retiring outdated content.
• Identify documentation gaps and ensure consistent, accurate terminology, screenshots, and instructions across the platform.
• Create short-form video tutorials for setup, features, and troubleshooting in collaboration with the design/video team.
• Maintain an organized and up-to-date tutorial library as the product evolves.
• Develop onboarding materials such as setup checklists, quick-start guides, configuration templates, and training resources.
• Collaborate with Support and Sales to address common customer challenges and create vertical-specific onboarding experiences.
• Write technical content including feature deep-dives, integration/compliance guides, migration resources, release notes, and changelogs.
• Review technical content across the Marketing department for product accuracy and consistency.
• Create Support resources like troubleshooting guides, response libraries, and escalation references.
• Develop product training for resellers/VAR partners and review Sales materials for technical accuracy.
• Stay involved in product releases to proactively prepare documentation and launch materials.
• Maintain ongoing communication with Support and Product teams to stay current on customer feedback, product changes, and improvement opportunities.

Benefits

• Base salary of $50,000–$60,000
• Health insurance
• Retirement plan
• Paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed